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Highlights of Qualifications

Certified ITIL V3

Proven experience in incident  management 

over 10 years experience as  Microsoft  Technology


Work History

20132016

IT Business analyst

Geodis Cameroon
  • Demonstrated Service Management including Incident Management, Problem Management, Change Management, Service Level Management and Knowledge Man
  • Managed incidents and support  application for users in Houston,  Antwerp , Paris, Cameroon in HelpDesk Service
  • agement
  • Proven track record of developing and providing SLAs, implementing best practices, and implementing quality guidelines and procedures
  • Designed  reports  using  Ms Builder for SSRS in web application
20072013

Web Developper

Geodis Cameroon
  • Designed efficient and logical databases for clients with  MSSQLServer 2008 R2
  • Designed and coded superior technical solutions using Microsoft technology
  • Managed system deficiencies  with  effective solutions. Designed  reusable objects in G360 web application developped
  • Expert programming knowledge  ASP.NET 4.5 ( C# ), HTML5, JS,CSS3 and Framwork : Ext.net, DevExpress, Infragistiq,Javascrip, Jquery
  • Designed  reports in Crystal Report in  Track and trace  web application 

Education

20072008

Bachelor's degree in Computer Science  Information Systems

Douala  university institute of technology

Computer Engineerring

20052007

HND(higher national diploma)

 institute of computer and technology of Douala

IT Management

Skills

High
  • Current ITIL v3 Certification and related enterprise experience
  • Experience in  providing Service Management support for incidents  with GLPI
  • Proven track record of developing and providing SLAs, implementing best practices, and implementing quality guidelines and procedures
  • Proficient in Microsoft Visio :Designed Database Models, made reverse engineering
Medium
  • Strong interpersonal skills - ability to partner with client and internal stakeholders to develop relationships
  • Conflict management and problem solving skills
Low skill
  •  Knowledge of Website design : Using  Microsoft Expression Design to design web site, Microsoft Blend ans sketchFlow to design Web application