IT Support Specialist Security Analyst
Recognize and initiate resolutions and reports to client concerns associated with office automation equipment, hardware and software to the client and senior IT management satisfaction.Develop and maintain computer problem analysis and resolution techniques; inspect and resolve system problems quickly and efficiently. On callhelp desk schedule of 24x7 for all clients by managing and encourage staff to preserve client operation and reliability of all office automation equipment and communications systems; maintain quick and accurate issue/resolution with the client. Initiate reports and resolutions to user issues and concerns associated with all IT applications, telecommunications, server and desktop equipment, hardware and software to the clients’ satisfaction. Frequently identify potential and emerging service level issues before they occur, generate reports on the findings and suggest solutions to senior management before implementing said solution to customer.Provide program automation, documentation and training.Work closely with clients on their needs regarding backups of information and suggest multiple solutions suiting their needs.Provide Network and Systems administration and support either through help desk or through on site.Design, purchase, develop and implement custom methodologies and solutions internally closely working with senior management.Provide upkeep of hardware and software inventory and ensure appropriate security measures are taken to safehouse these items.Incorporate and implement and maintain security solutions based on customer criteria. Create and manage database of user hardware, software and licensing.Maintain current technical expertise in the rapidly changing technology of peripherals, hardware and software using state-of-the-art techniques when implementing solutions.