A bit about me

I am a mature individual with a diverse background and I understand the real meaning of a challenge. I have gained an immense amount of experience from taking on challenges and would rather try and learn from any experience than fail to try at all. Among my many expertise is proven track records of successful interventions, the ability to meet targets, efficient and strong knowledge of the telecommunications and motor vehicle industry, excellent quality assurance skills and strong knowledge of reporting and facilitating. I believe in awaking each day towards a day better than the previous and facing any obstacle in life with a positive mind-set.

Personal Details

Address: 32 Celtis Place, Lotus Park, Isipingo

Identity Number: 8007275035084

Cellular phone number: +27 61 311 2528

Nationality: South African

Drivers Licence: Yes - Code 8

Spoken Language: English

Nationality: South African

Race: Indian

Education

Education
1999 - 2000

Tertiary Education

New Horizons

Microsoft Office

1994 - 1998

Secondary Education

Strelitzia Secondary

English
Afrikaans
Maths
Biology
Technical Drawing
Woodwork    

  • Student Leader (1998)
  • Head student of teenagers against drug abuse (1997/1998)

                              

Work Experience

Work History
Jan 2013 - Jun 2015

Business Partner

Skylight Investment

  • Managing a chain of properties and restaurants
  • Opening and closing of business daily
  • Managing the maintenance of all tenants
  • Managing staff
  • Ensuring service levels are met
  • Managing business accounts
  • Purchasing / control of stock
  • Sourcing corporate business
  • Ensuring properties are maintained
  • Handling tenant queries.
  • Handling of all administrative work.
Mar 2009 - Dec 2012

Team Leader thereafter promoted to Quality Assurance Supervisor from June 2010

ABSA Rewards - PLP Group
  • Quality control of all ABSA rewards sales calls
  • Ensuring strict performance measures are in place for any fraud and dishonesty
  • Making sure that the CPA is followed and consultants are well clued up with the act.
  • Reporting
  • Ensuring service level agreements are met
  • Ensuring necessary disciplinary actions are followed for bad quality
  • Risk analysis and handling complaints
May 2007 - Feb 2009

Quality Assurance Supervisor

AA Autobay - PLP Group
  • Heading up the quality control division.
  • Ensuring thorough vehicle assessment checks are complete by the assessment staff.
  • Ensuring all vehicles listed with AA meets the AA standards
  • Determining value of vehicles in terms of retail and book values.
  • Coordination of vehicle inspections.
  • Monitor stock and coordinate regular cycle counts to ensure adequate listings of vehicles are always advertised.
  • Ensure compliance of all AA policies and procedures
  • Ensure that outstanding service is provided at all times to ensure customer satisfaction
  • Ensure all customer/internal documentation and filing is always updated on all necessary levels.
  • Address all complaints/concerns from customers/superiors promptly and ensure relevant recovery procedures are followed and adhered to.
  • Attend all product knowledge workshops to enhance skills and filter information down to the team.

FURTHER ACHIEVEMENTS

  • NQF Level 2 – Customer Services
  • AA vehicle inspection training
Jul 2005 - May 2007

Sales Consultant thereafter promoted to Quality Assessor and Sales Team Manager from April 2006                                                    

SPM Direct
  • Managing a team of 50 sales consultants      
  • Call Quality Monitoring
  • Sales Coaching/Motivating staff
  • Reporting
  • Ensuring SLA’s are met
  • Performance management
  • Ensuring discipline is in line with the companies policies                  
  • Leading by example

FURTHER ACHIEVEMENTS

  • Accredited By Nedbank to sell financial products.
  • Accredited by American Express to sell credit cards
  • FIAS and FICA achieved through SPM Direct and Nedbank
  • Award winner for the best Quality Assessor within SPM for 2006.


Jan 2004 - May 2005

Customer Service Representitive

Auto Amour
  • Liaising with new and existing clients
  • Managing corporate accounts
  • Invoicing/Banking
  • Collection and deliveries of vehicles on behalf of clients such as Toyota and VW
  • Inspection of vehicles to ensure quality of Auto amour job meets the clients’ needs.
Mar 2000 - Jan 2002

General Assistant

Innovative Lighting
  • General administrative duties
  • Invoicing/Banking
  • PA to director
  • Client Liaison

Hobbies and Interests

Cars, Music, Gym, Reading, Travelling.