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  • Creative, Analytical and result-oriented Lead Business Analyst with 12 years of experience in Business Analysis, Business Process Management, and Banking Operations.
  • Proven expertise in managing the geographically distributed team of Business Analysts.
  • Defined and implemented Business Analysis Center of Excellence (BA-CoE) by creating Governance Model, Processes and Strategy. Performed Work-flow Analysis, produced training manuals and trained a team of 15 Junior Business Analysts for a Client in Middle-East.
  • Successfully handled several key initiatives, strategically aligned with the Bank’s objectives in the areas of Cards, Retail, Corporate, and Digitalization Programs
  • Technical and Business knowledge of Regulatory Compliance, AML, Sanctions, Customer Due Diligence, and KYC.
  • A focused approach on Project/Program Management using Agile/Waterfall methodologies with achievements in driving revenues, growth, profitability and operational excellence.
  • Proven track record in owning and delivering complex Technology Transformation, Large-scale implementation projects, and Digital Banking Initiatives.
  • Subject Matter Expertise on Corporate Trade FinancePayments using Cards Management

Key Skills and Expertise

  • Expert knowledge on skills required for Lead BA portfolio – Team Management, Stakeholder Management and Reporting by adhering to Client’s operating model.
  • Excellent coordination and facilitation skills to liaise between Business Units, Internal/External Stakeholders, Quality assurance and other Support groups for successful project delivery with the highest quality.
  • In-depth knowledge in Cards Management – Issuance, Acquiring, Payments/Settlements, POS and ATM. Proficient in ISO 8583 messaging standards for card originated interchange messaging for Visa/MasterCard authorizations.
  • Proficiency in creating Business Cases, Project Charter, Use Case Specification, User Stories, Traceability Matrix, Impact Analysis Documents, Functional Requirement Document(FRD), Solutions Overview Document, Business Process Flow, Workflows, Test Cases, Test Plans and Data Flow Diagrams.
  • Expertise in Business Analysis, Project/Product Management, Data Mapping, Data Analysis, Business Rules, GAP Analysis, BRD, FSD, RFP, RFI documentation and Business Process Modeling.
  • Advanced level expertise in BA and Project Management Tools- Visio, JIRA, IBM Rational Tools and HP ALM for Test Management.

Key Projects Handled

  • New Credit Card platform implementation Project (FIS - CORTEX)
  • Anti-Money Laundering System (BAE - NetReveal)
  • Channels Integration with CRM System (SIEBEL)
  • CORE Banking Implementation Project for Central Bank
  • Digital Initiatives program for improving customer Experience

Key Acheivements

  • Successfully lead ATM Implementation/Re-engineering project and suggested various process improvements which resulted in at least $ 2 mil in savings to the client
  • Initiated and Lead 12 Process Improvement projects which resulted in huge cost savings to the Bank.
  • Handled and ensured successful delivery of a very complex system implementation (Credit Card System) for the Client and received due appreciation from the management.
  • As part of Digital Initiatives program for a Bank, presented creative ideas to improve mobile application design and performance, which resulted in gaining no. 1 spot in terms of customer rating in App Store for the region.

Work History

Sep 2012Present
ITC Infotech India Ltd

Lead Business Analyst

As a Lead Business Analyst, my role is to handle a team of Business Analysts and act as a liaison between the Business Units, Technology Teams, and various Support Groups. Involved in Requirement Gathering, BRD Documentation, Monitoring Solution Delivery, and UAT Support.

Primary responsibilities include:

  • Preparing Business Requirements Document (BRD), Requirements Trace-ability Matrix, RACI Matrix, Use Cases, Process Flow Diagrams, Interface representations, Solution Review documents and Data mapping.
  • Conducting Elicitation workshop with Client and Vendor for arriving at the Functional Specifications.
  • Conducting requirements walk-through session for Developers and Testers for a better understanding of the requirements.
  • Reviewing and providing Sign-Off for SIT Test Scenarios/Test Cases assuring the coverage and quality adherence.
  • Translating requirements and Use Cases into test conditions and expected results for integration, functional and user acceptance testing.
  • Providing subject matter expertise on banking domain areas for technological implementations.
  • Demonstrating the working software to the larger group at the end of each release cycle.
Sep 2010Aug 2012
TATA Consultancy Services

IT Business Analyst

  • Conducting Elicitation workshop with Client and Vendor for arriving at the Functional Specifications. Collaborated with developers and subject matter experts to establish the Functional Design and analyze the trade-offs between usability and performance needs of the Customer.
  • By critically evaluating business requirements and information gathered from multiple sources, prepared Business Requirement, and Functional Specification Document.
  • Responsible for evaluating the Test Scenarios, Functional Coverage and designing the System Integration Test cases.
  • Participated in workshops with the Business and Senior Business Analyst to understand different business process plans and functionality in Detail.
Feb 2010Aug 2010
Deutsche Bank

Process Supervisor - Trade Finance

  • Verifying the trade transactions against required lists to ensure compliance with Office of Foreign Asset regulations (OFAC), EU Sanctions and Anti-Money Laundering policies.
  • Ensuring operational compliance with appropriate banking laws, regulations, and internal policies and procedures.
  • Providing subject matter expertise to other associates within the team and other business units.
Jan 2006Jan 2009

Process Executive

  • Handling the Documents Negotiation received under Import and Export L/C.
  • Handling of Reimbursement Claims and SWIFT Payments.
  • Follow up with Banks in the event of non-payment/non- acceptance.
  • Handling queries from Corresponding Banks.
  • Cross-checking the transactions for compliance and adherence to AML and Sanctions policies of the bank.