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Summary

  • Creative, Analytical and result-oriented Lead Business Analyst with 12 years of experience in Business Analysis, Business Process Management and Banking Operations.
  • Proven expertise in managing geographically distributed team of Business Analysts.
  • Defined and implemented Business Analysis Center of Excellence (BA-CoE) by creating Governance Model, Processes and Strategy. Performed Work-flow Analysis, produced training manuals and trained a team of 15 Junior Business Analysts for a Client in Middle-East.
  • Successfully handled several key initiatives, strategically aligned with the Bank’s objectives in the areas of Cards, Retail, Corporate and Digitalization Programs
  • Technical and Business knowledge of Regulatory Compliance, AML, Sanctions, Customer Due Diligence and KYC.
  • Focused approach on Project/Program Management using Agile/Waterfall methodologies, with achievements in driving revenues, growth, profitability and operational excellence.
  • Proven track record in owning and delivering complex Technology Transformation, Large scale implementation projects and Digital Banking Initiatives.
  • Subject Matter Expertise on Corporate Trade Finance, Domestic/International Payments using SWIFT

Key Skills and Expertise

  • Expert knowledge on skills required for Lead BA portfolio – Team Management, Stake holder Management and Reporting by adhering to Client’s operating model.
  • Excellent co-ordination and facilitation skills to liaise between Business, Internal/External Stakeholders, Quality assurance and other Support groups for successful project delivery with highest quality.
  • In-depth knowledge on Cards Management – Issuance, Acquiring, Payments/Settlements, POS and ATM. Proficient in ISO 8583 messaging standards for card originated interchange messaging for Visa/MasterCard authorizations.
  • Proficiency in creating Business Cases, Project Charter, Use Case Specification, User Stories, Traceability Matrix, Impact Analysis Documents, Functional Requirement Document(FRD), Solutions Overview Document, Business Process Flow , Workflows, Test Cases, Test Plans and Data Flow Diagrams.
  • Expertise in Business Analysis, Project/Product Management, Data Mapping, Data Analysis, Business Rules, GAP Analysis, BRD, FSD, RFP, RFI documentation and Business Process modelling.
  • Advanced level expertise in BA and Project Management Tools- Visio, JIRA, IBM Rational Tools and HP ALM for Test Management.

Key Projects Handled

  • New Credit Card platform implementation Project (FIS - CORTEX)
  • Anti-Money Laundering System (BAE - NetReveal)
  • Channels Integration with CRM System (SIEBEL)
  • CORE Banking Implementation Project for Central Bank
  • Digital Initiatives program for improving customer Experience

Key Acheivements

  • Successfully lead ATM Implementation/Re-engineering project and suggested various process improvements which resulted in at least $ 2 mil in savings to the client
  • Initiated and Lead 12 Process Improvement projects which resulted in huge cost savings to the Bank.
  • Handled and ensured successful delivery of a very complex system implementation (Credit Card System) for the Client and received due appreciation from the management.
  • As part of Digital Initiatives program for a Bank, presented creative ideas to improve mobile application design and performance, which resulted in gaining no. 1 spot in terms of customer rating in App Store for the region.

Work History

Sep 2012Present
ITC Infotech India Ltd

Lead Business Analyst

As a Lead Business Analyst my role is to handle a team of Business Analysts act as a liaison between the Business Units, Technology Teams and the Support Groups. Involved in Requirement Gathering, BRD Documentation, Monitoring Solution Delivery and UAT Support.

Primary responsibilities include:

  • Preparing Business Requirements Document (BRD), Requirements Trace-ability Matrix, RACI Matrix, Use Cases, Process Flow Diagrams, Interface representations, Solution Review documents and Data mapping.
  • Conducting Elicitation workshop with Client and Vendor for arriving at the functional Specifications.
  • Conducting requirements walk-through session for Developers and Testers for better understanding of the requirements.
  • Reviewing and providing Sign-Off for SIT Test Scenarios/Test Cases assuring the coverage and quality adherence.
  • Translating requirements and Use Cases into test conditions and expected results for integration, functional and user acceptance testing.
  • Providing subject matter expertise on banking domain areas for technological implementations.
  • Clarification of doubts arising by development and testing teams.
  • Demonstrating the working software to the larger group at the end of each release cycle.
Sep 2010Aug 2012
TATA Consultancy Services

IT Business Analyst

  • Conducting Elicitation workshop with Client and Vendor for arriving at the functional Specifications. Collaborated with developers and subject matter experts to establish the Functional Design and analyze the trade-offs between usability and performance needs of the Customer.
  • By critically evaluating business requirements and information gathered from multiple sources, prepared Business Requirement and Functional Specification Document.
  • Responsible for evaluating the Test Scenarios, Functional Coverage and designing the System Integration Test cases.
  • Participated in workshops with the Business and Senior Business Analyst to understand different business process plans and functionality in Detail.
Feb 2010Aug 2010
Deutsche Bank

Process Supervisor - Trade Finance

  • Verifying the trade transactions against required lists to ensure compliance with Office of Foreign Asset regulations (OFAC), EU Sanctions and Anti-Money Laundering policies.
  • Ensuring operational compliance with appropriate banking laws, regulations and internal policies and procedures.
  • Providing subject matter expertise to other associates within the team and other business units.
Jan 2006Jan 2009
ABN AMRO Bank

Process Executive

  • Handling the Documents Negotiation received under Import and Export L/C.
  • Handling of Reimbursement Claims and SWIFT Payments.
  • Follow up with Banks in the event of non-payment/non- acceptance.
  • Handling queries from Corresponding Banks.
  • Cross checking the transactions for compliance and adherence to AML and Sanctions policies of the bank.

Education