Area Service Manager -Kerala
- To guide and manage a team & partners in the Installation operations to ensure timely and correct first-time installation of the Airtel DigitaL TV Services as well as delivering excellent customer service in the assigned territory.
- Drive customer satisfaction thru standardized processes and delivery thru outsourced strategic and field partners
- Monitor deviations from SLAs and analyse the root cause and take corrective actions in a timely manner to meet SLAs.
- To ensure that all partners are equipped with requisite infrastructure and manpower to handle the activities and compliance to be driven on the same.
- Identifying the pain areas at an early life cycle stage thru constant analysis based on customer complaints at call center, field, CSMM and other sources.
- Engaging Partners into the activity of customer base management spread across Kerala, 48 distributors, 500 service and 4000+ retailers