• Self starter with a can do attitude, Excellent interpersonal skills, notable listening and persuading skills, 
  • Exceptional interpersonal and leadership skills, with the ability to build positive and productive office teams.
  • Outstanding communication skills to build rapport with clients and employees at lateral and executive levels.
  • Leverage outstanding organizational and analytical skills to evaluate and revise processes and improve accuracy and efficiency.

Work History

Work History
Oct 2013 - Present

Area Service Manager -Kerala

Bharti Telemedia

  • To guide and manage a team & partners in the Installation operations to ensure timely and correct first-time installation of the Airtel DigitaL TV Services as well as delivering excellent customer service in the assigned territory.
  • Drive customer satisfaction thru standardized processes and delivery thru outsourced strategic and field partners
  • Monitor deviations from SLAs and analyse the root cause and  take corrective actions in a timely manner to meet SLAs.
  • To ensure that all partners are equipped with requisite infrastructure and manpower to handle the activities and compliance to be driven on the same.
  • Identifying the pain areas at an early life cycle stage thru constant analysis based on customer complaints at call center, field, CSMM and other sources. 
  • Engaging Partners into the activity of customer base management spread across Kerala, 48 distributors, 500 service and 4000+ retailers

May 2011 - Sep 2013

Zonal Customer Service Delivery

Bharti Airtel

Calicut Zone “Kerala” Calicut, Malapuram, Kannur, Kasergod  and Wayanad Districts 

  • Ensure operational execution of Collection & Retention strategy at the Zonal level to reduce churn and Bad debt
  • Effective Management of ARC’s to ensure superior customer experience for pre& post customer
  • Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs
  • Drive High Value Service Experience to increase customer retention and Revenue from these segments
  • Drive Rural Service Experience through ASC expansion and ASC engagement & training.
  • Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF 
  • Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity
  • Ensure self care awareness , Vas revenue up sale , GPRs & data service solution  at touch points  

Jan 2009 - Apr 2011

Cluster Head Customer Experience  

Bharti Airtel

Erode, Salem, Namakkal, Dharmapuri and Krishnagiri Districts

Apr 2008 - Dec 2009

Young Leader Customer Service Delivery  

Bharti Airtel

Tirupur District 

Aug 2007 - Mar 2008

Young Leader Customer Service Delivery  

Bharti Airtel

Erode, Salem, and Namakkal  Districts

  • Ensuring higher collection efficiency through effective agency review mechanism.
  • Reducing Bad Debts with a lower barring and higher collections and recovery.
  • Ensure maximum customer retention, with timely collection, complaint resolution and close looping.
  • Personal visits and engagement on high value customers to ensure least churn from this segment.
  • Owning personally the platinum and solitaire customers
  • Ensuring timely settlements of agency claims in coordination with circle team.
Nov 2006 - Jul 2007

Corporate Support Manager 

Bharti Airtel

Madurai, Dindigal, Sivaganga, Ramnad, Theni, Verudunagar, Tutocuria, Tirunelveli and Kanyakumari

  • Managing key customers and building long-term relationship from the top level management till the end user in the account.  
  • Farming of Key Accounts to increase revenue
  • SLA adherence
  • Handling each account competently ensuring no customer churns 
  • Handel all transaction end-to-end and ensuring customer delight

Aug 2004 - Oct 2006

Key Account Manager 

Bharti Airtel

Madurai, Dindigal, Sivaganga, Ramnad, Theni, Verudunagar, Tutocuria, Tirunelveli and Kanyakumari

  • Achieving the set order booking/ revenue targets for the vertical in the region by effectively handling Key accounts
  • Taking care of their entire range of telecom requirements across all data & voice solutions.
  • Responsible for identifying & developing new leads from new / existing accounts,
  • Coordinating first kick-off meetings, reviewing customer requirements, identifying AES Capabilities for designing resolutions,
  •  Handles day-to-day customer management operations and provides timely resolution for customer issues and complaints.
Sep 2002 - Jul 2004

Territory Manager Institutional Sales

Eli Lilly and Company (India) Pvt .Ltd.
  • Visiting members of healthcare community to promote products.
  • Systematic implementation of marketing strategies.
  • Conduct survey, collect & analyze information on prescribing habits of the customers.
  • Conduct medical education services for members of medical fraternity & patients.
  • Manage the inventory and distribution of the company's products and sales trends in the assigned territory.
  • Projection and planning , product wise sales for succeeding months
  • Handling customer complaints and resolving areas of concern
May 1998 - Dec 2000

Sales  Executive & Showroom Manager

Transcity communication associate of BPL Mobile 
  • Post Paid Subscribtion Sales.
  • Customer Request and quires  Handling at Showroom 


1995 - 1998


Erode Arts College, Bharathiar University
1996 - 1998

Higher Diploma in Software Engineering

1994 - 1995