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Work experience

Jun 2008Feb 2013


IT Company
Solution(Administrator cum Customer Service Executive Work Descriptions Initiate efforts to make office more cost effective; review processes for cost saving measures(i.e., going green, subletting space, making space“ swing” for employees, improving the database structures, improving technology, etc.) Coordinate office coverage(telephone) and vacation schedules; schedule once a year; Communicate on equipment maintenance needs; Coordinate office and household supplies/orders Manage storage and product needs, both internally and externally; Initiate and maintain all Board of Directors contacts, materials, communication; Initiate(with the Fiscal Assistant) and pass on all administrative spending requests; Initiate preparation for and participate in all office-wide staff meetings
Dec 2004Apr 2008


Express Rail Link Sdn Bhd
Administrator/Secretary Work Descriptions Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Apr 2003Nov 2004

Branch Secretary

Holidays Berhad
Branch Secretary cum Admin Work Descriptions Type correspondence, reports and other documents Maintain office files Open and distribute the mail Distribute minutes Coordinate repairs to office equipment Maintain confidential records and files Maintain records of decisions Research and assist with the preparation of motions, policies and procedures
Jan 2001Mar 2003


PentaSoft Sdn Bhd
Customer Service cum Administrator Work Descriptions Managing Training Department Dealing with Customer Information Centre Answer, screen and transfer inbound phone calls Receive and direct visitors and clients General clerical duties including photocopying, fax and mailing Maintain electronic and hard copy filing system Retrieve documents from filing system Handle requests for information and data Resolve administrative problems and inquiries Prepare and modify documents including correspondence, reports, drafts, memos and emails Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors Prepare agendas for meetings and prepare schedules Record, compile, transcribe and distribute minutes of meetings Open, sort and distribute incoming correspondence Maintain office supply inventories Coordinate maintenance of office equipment Coordinate and maintain records for staff, telephones, parking and petty cash
Jan 2000Dec 2000

Junior Secretary

STS Offshore Sdn Bhd
Junior Secretary Work Descriptions Deal with and monitoring all incoming telephone and visitor enquiries, responding to emails and letters, efficient data and file management. Opening and dispatching mail. Deal with some matters on the Member's behalf, and escalating others; including drafting and signing letters on various issues on the Member's behalf. Keep records of client contact. Undertake photocopying, scanning and formatting of documents. Ensure office records are kept and an efficient filing system is in place and up to date. Manage the Member's Diary. Deal with any external suppliers, orders and simple queries. duties as and when required-arranging internal meetings by maintaining the shared calendar, assisting with the work of other colleagues as required and communicating appropriately with internal and external contacts. Adhere to the Data Protection Act principles and respect the confidentiality of data at all times. May also provide secretariat support to special interest groups.
Nov 1996Dec 1999


Berjaya International College
Receptionist cum General Clerk Work Descriptions Handle all incoming telephone calls and to assist in outgoing calls. Attend to front office duties including receiving services for all incoming dispatches. Ensure that the Reception area is presentable and neat at all times. To attend to visitors and guests to the premises. To handle clerical duties such as attendance & leave management system. Receive, direct and relay telephone messages and fax messages Pick up and deliver the mail Open and date stamp all general correspondence Maintain the general filing system and file all correspondence Assist in the planning and preparation of meetings, conferences and conferencetelephone calls Make preparations for Council and committee meetings Maintain an adequate inventory of office supplies Respond to public inquiries Provide word-processing and secretarial support Develop and maintain a current and accurate filing system Monitor the use of supplies and equipment Coordinate the repair and maintenance of office equipment Answerallincomingcallsandhandlecaller' sinquirieswheneverpossible Re-direct calls as appropriate and take adequate messages when required Greet, assist and/or direct students, visitors and the general public Assist the Executive Director and other staff as requested Provide administrative services for the Executive Director Perform other related duties as required SKILLS Language Skills: Good written and spoken English and Bahasa Melayu. General Skills: Critical thinker, independent and able to work with minimum supervision. Fantastic interpersonal, public speaking, customer service, sales, training and coaching skills. Excellent team work, management and coordination capabilities. Computer Skills: Microsoft Office(Word, Microsoft Outlook).




Olympia Business College