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Selena Lacey

Communications & Customer Service Professional

Summary

Dynamic and resourceful  Communication and Economics major offering a solid academic foundation and progressive background in effective communication, accounting, bookkeeping, and computer/IT troubleshooting. Customer-centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. Average typing speed of 75 WPM.

AREAS OF EXPERTISE

  • Communication
  • Critical Thinking
  • Problem Solving
  • Customer Service
  • Accounting
  • Computer Troubleshooting
  • Conflict Resolution
  • Client Relations
  • Research
  • Adobe Photoshop
  • PowerPoint
  • MS Office Suite

Projects and Volunteer Work

2012-102015-12

Shift Manager

Raising Canes- Drusilla Lane
  • Greeted customers entering the store to ascertain what each customer wanted or needed 
  • Described products to customers and accurately explained details and care of merchandise
  • Conducted weekly walkthroughs with the manager to discuss interior visual displays, including store window presentation. 
2014-102015-07

CSR

Walgreens

•Interact with customers and make their shopping experience special 

•Train new workers on completing task effectively 

•Help pharmacy fill patients prescriptions

•Stock store products according to the UPC

2016-062017-02

Trainer

Sonic

•Keep up with inventory of the items sold throughout he day 

•Make sure that the store is running and making an profit

•Upsell different food items to customers 

•Give excellent customer service 

•Run a register check before I leave 

2017-03Present

Overnight Stocker

Walmart

 •Complete my Pathways so I will be fully trained on the proper way to stock

•Effectively Zone products with their UPCs

•Cashier

•Sort through discarded merchandise 

10-201605-2017

Server

Hurricane

•Make the customers eating experience special

•Train new workers 

•Explain the new menu items to customers 

•Provide excellent customer service 

Education

2012-082014-05

High school Diploma

Broadmoor High School

•Graduated top 25% of class

•College Prep

•Gpa:3.2

20142020

Communication Studies & Economics Major 

Southern University 

Selected Courses:

  • Financial Accounting I, II, III
  • Principles of Marketing
  • Interpersonal Communication
  • Organizational Communication
  • Communications and Management
  • Etc.

Skills

Patience
Attentiveness
Clear Communication Skills
Knowledge of Product
Ability to use Positive Language
Time Management Skills