Subject Matter Expert- FastTrack center
FastTrack is our customer success service designed to help customers realize business value faster with the Microsoft Cloud providing customers with a set of best practices, tools, resources, and experts committed to making their experience with the Microsoft Cloud a success.
My role is to help customers realize the value of modernizing their IT infrastructure , management tools and user experiences by introducing new M365 technologies and innovations we provide though workshops and assistance to on-board those services.
• Engaged with customers across EMEA region to help promote and implement Modern Management technologies and adopt new experiences that extend from IT to end-users.
• Managed in partnership with WW peers and managers to define and drive a scalable program to help customers in their journey to Modern Management starting from deploying a Modern Desktop to adopting the latest and greatest experiences and technologies.
• Contribute to provide business and technical insights to our Engineering teams to so they prioritize and ship the things that matter most to our customers and partners, resulting in increased confidence in our services, broader adoption and higher usage
• Working with leads and managers to optimize our engagement process to have a smooth and consistent delivery to all our customers worldwide
• Delivering workshops and trainings for peers to quickly ramp up on new technologies
• Achieve customer satisfaction, Active Usage and operational scorecards