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Summary

IT professional for over 10 years which helped me to work with lots of products and challenges. Always interested in new trends , technologies and transforming organizations .

Work experience

March 2018Present

Subject Matter Expert- FastTrack center

Microsoft

FastTrack is our customer success service designed to help customers realize business value faster with the Microsoft Cloud providing customers with a set of best practices, tools, resources, and experts committed to making their experience with the Microsoft Cloud a success.
My role is to help customers realize the value of modernizing their IT infrastructure , management tools and user experiences by introducing new M365 technologies and innovations we provide though workshops and assistance to on-board those services.

• Engaged with customers across EMEA region to help promote and implement Modern Management technologies and adopt new experiences that extend from IT to end-users. 
• Managed in partnership with WW peers and managers to define and drive a scalable program to help customers in their journey to Modern Management starting from deploying a Modern Desktop to adopting the latest and greatest experiences and technologies.
• Contribute to provide business and technical insights to our Engineering teams to so they prioritize and ship the things that matter most to our customers and partners, resulting in increased confidence in our services, broader adoption and higher usage
• Working with leads and managers to optimize our engagement process to have a smooth and consistent delivery to all our customers worldwide
• Delivering workshops and trainings for peers to quickly ramp up on new technologies 
• Achieve customer satisfaction, Active Usage and operational scorecards

March 2013March 2018

Domain Infrastructure & Messaging System Team Leader

QNB Alahli

Leading a team of engineers to manage and maintain IT solutions starting from design, high availability, management, business continuity and deployment. Also providing quality IT services to the end users ranging from Infrastructure, productivity , messaging and mobility solutions.

Duties include:

•Monitoring and administration of Exchange environment including managing exchange servers, troubleshooting connectivity issues, applying policies and optimizing performance. 
•Monitoring and administration of Active directory environment including active directory health and authoring group policies.
•Enhance the efficiency of the IT environment through automation.
•Enterprise Mobile device management.
•Administration of System Center configuration manager CB including application deployment, operating system deployment and compliance management.
•Authoring workflows to automate the data center using System Center Orchestrator.
•Administration of Hyper-V environment.
•Maintenance & management of the Critical Windows based Server Environment.
•Supporting a multi-site IT infrastructure of at least 5000 employees.
•Manage Office 365 deployments.
•Monitoring the Environment using Microsoft Operations Management Suite.

Projects:
• Plan and rollout of Windows 10 along with Office 365 ProPlus
• Design and implementation of Exchange 2010 environment and migration from hosted exchange to On-Premise exchange environment.
• Migration from System Center configuration manager 2007 to System Center configuration manager 2012.
• Design and implementation of SQL 2012 cluster , implementing always-on availability group to achieve high availability in DR  and migration of databases from SQL 2005.
• Design and implementation of Blackberry enterprise server.
• Design and implementation of Mobile device management using MobileIron.
• Implementation of Rights Management Service.
• Deploying test environments on Azure.
• Deploying and administration of Nexthink.

Sep 2009Mar 2013

System Administrator

National Societe generale Bank

Enterprise systems engineer responsible for implementing and administration of Microsoft Technologies.

Duties include:   

  • Maintenance & management of the Critical Windows based Server Environment
  • Managing and monitoring of server backups using EMC Avamar solution
  • Troubleshooting technical problems and implementing solutions
  • Providing technical support via help desk systems for a wide range of applications.
  • Monitoring and administration of Active directory environment.
  • Monitoring and administration of Blackberry Enterprise servers.
  • Deployment of Operating system using Microsoft Deployment Toolkit

Projects:

  • Migration of Exchange 2003 mailboxes to an Exchange 2007  environment in  a resource forest architecture including active directory migration , authoring scripts to automate the migration process and developing a web application to allow users to reset their mail password.
  • Implementing Read-Only Domain Controllers in branch sites.
  • Migration of On-premise Exchange to a hosted environment.
  •  Migration of 5000 machines from windows XP to Windows 7 remotely using Microsoft deployment Toolkit.

Education

Sep 2006May 2009

Bachelor of Science

Faculty of Computer and Information .Cairo University

Accomplishments

20142014

Best Performance Employee in HO support Areas 2014

QNBALAHLI

Chosen as the Best Performance Employee for the year 2014

20172017

CompTIA Subject Matter Expert

CompTIA

Participated as a Subject Matter Expert in the IT Fundamentals Certification.

Certifications

Jan2020

Microsoft Certified: Azure Administrator Associate

Microsoft
Nov2019

Microsoft 365 Certified: Modern Desktop Administrator Associate

Feb2019

Microsoft 365 Certified Fundamentals

Microsoft
Jan2019

Microsoft Certified: Azure Fundamentals

Microsoft
Oct2017

CompTIA Cloud+

CompTIA
Jan 2017

AWS Certified Solutions Architect - Associate

Amazon Web Services

Recertification

Oct2016

ITIL Foundation

EXIN
Jan2015

AWS Certified Solutions Architect - Associate

Amazon Web Services
Oct2014

CompTIA Cloud Essentials

CompTIA
Oct 2014

CloudU

Rackspace
Aug 2014

Microsoft Certified Professional -Windows server 2012

Microsoft
Oct 2013

VMware Certified Associate - Data Center Virtualization(VCA-DCV)

Vmware
Jul 2012

MCTS- Windows Server 2008 Network Infrastructure and configuration

Microsoft
Mar2012

MCTS-SQL Server 2008 implementation and maintenance

Microsoft
Jul2011

MCTS-Microsoft System Center Configuration Manager

Microsoft
Jun2011

MCTS-Microsoft System Center Configuration Manager

Microsoft
Jun2011

MCITP -Server Administrator on Windows Server® 2008

Microsoft
May2011

MCTS- Windows Server 2008 Network Infrastructure and configuration

Microsoft

Personal Information

Date of Birth : 5 January 1988

Marital Status :Single