Dominica Evans

• Revised Grant Applications
• PowerPoint Presentations
• Grading Essays
• Coordinating Events
• Miscellaneous Office Duties

• Loans
• Check Cashing
• Customer Service
• Sales and Marketing
• Ordering Office Supplies
• Employee Management

• Preformed Progressive Discipline with employees when necessary
• Scheduling of all breakfast, bar, front desk, & audit personnel
• Resolved customer complaints
• Preformed orientation & training for Guest Service Representatives & Auditors
• Initiated numerous new policies and procedures for Guest Service Representatives & Auditors to ensure customer satisfaction and accuracy.
• Interviewed/hired/fired employees
• Deposits
• Petty Cash
• Preformed drawer audits
• Handled all aspects of Accounts Receivable
• Preformed all sales duties including cold calling, group bookings, meeting room bookings, corporate rate negotiations, forecasting, etc.

• Managed up to eight Guest Service Representatives and Auditors
• Scheduling
• Preformed Progressive Discipline with employees when necessary
• Handled all aspects of the internet market
• Showed 50% growth in the internet market
• Resolved customer complaints
• Preformed orientation & training for Guest Service Representatives & Auditors
• Participated in weekly yield management meetings
• Participated in quarterly sales meetings
• Interviewed prospective employees
• Balanced payroll
• AR/AP Duties
• Preformed drawer audits
• Completed monthly sales reports

Relevant

Courses

Marketing

Management

Law & Ethics

Business Administration

Financial Accounting

Managerial Accounting

Cost Accounting

Human Resource Management

Business Decison Making

Operations Management

Pre-Calcuus