Dominica Evans

Interest

Avid Reader

Objective

To obtain a position utilizing my extensive training and experience in office management, human resources, and budgeting, as well as a solid background in customer service.

Work History

Work History
Aug 2010 - Present

Student Worker/Teaching Asst.

Stark State College

  • Revised Grant Applications
  • PowerPoint Presentations
  • Grading Essays
  • Coordinating Events
  • Miscellaneous Office Duties
May 2008 - Jan 2009

Center Manager

Ace Cash Express

  • Loans
  • Check Cashing
  • Customer Service
  • Sales and Marketing
  • Ordering Office Supplies
  • Employee Management
Mar 2005 - May 2008

Front Office Manager

Quality Inn & Suites
  • Preformed Progressive Discipline with employees when necessary
  • Scheduling of all breakfast, bar, front desk, & audit personnel
  • Resolved customer complaints
  • Preformed orientation & training for Guest Service Representatives & Auditors
  • Initiated numerous new policies and procedures for Guest Service Representatives & Auditors to ensure customer satisfaction and accuracy.
  • Interviewed/hired/fired employees
  • Deposits
  • Petty Cash
  • Preformed drawer audits
  • Handled all aspects of Accounts Receivable
  • Preformed all sales duties including cold calling, group bookings, meeting room bookings, corporate rate negotiations, forecasting, etc.
Apr 2002 - Jul 2004

Front Office Supervisor

Comfort Inn
  • Managed up to eight Guest Service Representatives and Auditors
  • Scheduling
  • Preformed Progressive Discipline with employees when necessary
  • Handled all aspects of the internet market
  • Showed 50% growth in the internet market
  • Resolved customer complaints
  • Preformed orientation & training for Guest Service Representatives & Auditors
  • Participated in weekly yield management meetings
  • Participated in quarterly sales meetings
  • Interviewed prospective employees
  • Balanced payroll
  • AR/AP Duties
  • Preformed drawer audits
  • Completed monthly sales reports

Education

Education

GlenOak High School
Aug 2009 - Dec 2012

Associates

Stark State College

Relevant

Courses

Marketing

Management

Law & Ethics

Business Administration

Financial Accounting

Managerial Accounting

Cost Accounting

Human Resource Management

Business Decison Making

Operations Management

Pre-Calcuus

Skills

Skills

MS Access

MS Outlook

MS Excel

MS Word