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Work experience

Jun 2011Feb 2012

Office Coordinator 

Greenville Housing Authority 
  • To field inbound calls according to callers request to the correct division in a timely manner.
  • To maintain remarkable customer service while navigating through multiple screens simultaneously
  • To maintain product knowledge to ensure that the routing of calls are being directed to the correct divisions in a appropriate manner.
  • To review incoming paperwork to ensure that the correct division intercepts the paperwork in a timely manner to ensure confidentiality. 
  • To maintain the product integrity of the companies representation while routing calls in the correct queues. 

Feb 2010Nov 2010

Accounting Coordinator

 Mckinney Housing Authority
  • To review records and to help improve and coordinate company integrity by following outlines guidelines and regulations
  • To Reconcile  private and confidential records  in a expedited manner to ensure integrity and quality of work is maintained
  • To maintain all accounting procedures in accordance with company policy and regulations  to ensure confidentiality is maintained at all times.
  • To coordinate all incoming records in accordance with privacy and company policy.
  • To review all company documents and to audit any errors in accordance with audit requirements.
  • To collaborate with management to ensure that privacy policies are reviewed on a monthly basis to ensure privacy is maintained throughout entire division from an operational standpoint.

Apr 2012Aug 2015

Senior Residential Advisor 

North Texas Job Corps
  • To maintain the daily operational day to day functions while supervising a minimum of 25 scholars at a time.
  • To assist in the hiring and recruitment process while handling incoming requests in regards to workforce management.
  • To assist in departmental goals and to ensure all metrics across all divisions in a efficient manner
  • To develop action plans in efforts to ensure that the level of customer service was maintained.
  • To handle escalated issues in a manner in which is lucrative for business needs while at the same time ensuring a speedy resolution.
  • To review all guidelines and expectations to ensure a healthy living environment is maintained throughout the whole division.
  • To partner with management teams departmental wide to ensure that all expectations were calibrated correctly across all divisions. 
  • To implement training expectations and programs to ensure that product knowledge and company guidelines are maintained all times. 


Jan 2011Jan 2012

Business Administration

Collin College

Associates in science with a concentration in Business Administration 

Jun 2009Jun 2010

High School Diploma

North Texas Job Corps