Jun 2011 - Feb 2012
Greenville Housing Authority
- To field inbound calls according to callers request to the correct division in a timely manner.
- To maintain remarkable customer service while navigating through multiple screens simultaneously
- To maintain product knowledge to ensure that the routing of calls are being directed to the correct divisions in a appropriate manner.
- To review incoming paperwork to ensure that the correct division intercepts the paperwork in a timely manner to ensure confidentiality.
- To maintain the product integrity of the companies representation while routing calls in the correct queues.