Download PDF


  • Strategist with focus on Innovative Models and Best Practice Exchange in multi-national insurance concern
  • Built award-winning Customer Care shared service center from the ground up at a startup-up incubator
  • Coordinated multi-national Operations and Service during growth phase of a now established payment start-up
  • Learned Polish in 6 months during exchange program at the prime Eastern European Business School, joined McKinsey PL afterwards

Work History

Feb 2015Present

Strategic Planning Manager at direct insurance leader in German market and largest direct life insurer world-wide

CosmosDirekt (Generali Group), Saarbrücken
  • Prepared Generali Vitality implementation at Cosmos
  • Analyzed market environment and deduced strategic actions from competitors, tech developments and innovative approaches
  • Identified several optimization levers in various areas of the organization (Service Ops, Knowledge Management, Recruiting)
  • Prepared Quarterly Business Review board decision documents
  • Supported international collaboration, especially by coordinating and facilitating best practice exchange sessions
  • Started recruiting efforts (working student for Strategy and other )
May 2013Oct 2014

Head of Customer Care at start-up incubator

EPIC Companies and its Ventures, Berlin
  • Created Customer Care shared service center for the ventures of EPIC Companies, including system selection and implementation as well as build-up of reporting system and improvement feedback 
  • Increased team productivity from below 20 to almost 50 cases closed per man-day and improved Contacts per Order Ratio for exemplary venture from almost 0.4 to below 0.1 while reaching customer satisfaction scores of 90% and higher
  • Grew team to size of 9, while ensuring a positive and productive team atmosphere by carefully recruiting new members, introducing training and feedback sessions and empowering members to learn and solve upcoming problems independently
  • Petobel and VALMANO awarded best Customer Service in their shop categories by Deutsche Gesellschaft für Verbraucherstudien
Jul 2012Apr 2013

Project Manager Operations and Customer Service at multinational payment startup

payleven Global Mobile Payments, Berlin
  • Coordination of customer on-boarding, customer care and transaction processing for Germany, Italy, Netherlands, Poland and the UK
  • Solely responsible for German direct debit processing and charge-back management and managing the corresponding supplier relationship with the payment industry
  • Head of German and Polish customer care teams
  • Created and executed a SEPA standard refund process for returned or cancelled shipments
  • Defined a backend logistics interface for later development
  • Oversaw successful creation of packaging and logistics processes for shipment of card readers by junior colleague

Mar 2011Jul 2012

Management Consultant

McKinsey & Company, Warsaw
  • Various IT cost reduction and capital productivity projects in Insurance, Energy and Basic Materials leading to identification of cost improvement potentials of up to 20%
  • Established ongoing recruiting relationship with PBS at LSE
Jun 2008Feb 2011

Intern in Document Management and Consulting

Insiders Technologies, McKinsey & Company, A.T. Kearney
  • Competitor research and recommendations for market entry strategy for E-Mail-Management-System for insurance clients at Insiders Technologies, Kaiserslautern (2 months)
  • Management Consulting projects in sales strategy and optimization of application development at McKinsey & Company, Warsaw (3 months)
  • Management Consulting projects in cost benchmarking and strategy at A.T. Kearney, Warsaw (4 months)


Oct 2004Mar 2011

Diploma in Industrial Engineering and Management (Process and Environment Engineering)

University of Kaiserslautern, Germany
  • Student Researcher in Material Sciences
  • Tutor for Financial Accounting
  • Thesis: From Knowledge to Action – Perspectives of Sustainable Consumption
  • Grade: 2.0, fastest studies and among best grades
  • Academic Title: Diplom Wirtschaftsingenieur
Sep 2007Dec 2007

Exchange student, participation in MBA programme

John Molson School of Business, Montreal, Canada
  • Studied together with senior professionals at leading MBA school
    (20th worldwide according to Bloomberg 2014)
  • 3.8 GPA
  • Participation in Canada MBA games, delegation finished 3rd overall

Awards, Scholarships