I believe that being part of your workforce would provide me with good work experience, and a place where I can contribute to creating a successful work environment for not only myself, but also for fellow staff and students. I am open and willing to constantly learn and gain new experience in the workplace. I am capable of both working individually, and as a team. I'm willing to further broaden my range of skills and improve skills already obtained.
Jan 2011 - Jan 2015
Help Desk Technician
Involved in setting up/carrying out of 1 to 1 laptop roll-out in 2011 for 1000 students and 100 Staff.Selected by staff to be part of the Communications Project Team which looked at reviewing internal staff communications and provided a proposal to staff.
Studying towards Certificate III in Information TechnologyUse of an online help desk to assist teachers/studentsConstruction of easy to read FAQ sheetsAssisting students/teachers with technical issuesAssisting students/teachers with general use of Mac/Windows laptopsNetwork management (Over 1200 users)Resolving network issues1 on 1 tutoring sessions upskilling various applications & Web 2.0 sitesMacbook & net-book 1 to 1 student roll-outAdministering of online standardised testing (On Demand Tests)Use of AD (active directory) for user management
Sep 2009 - Jun 2011
Being able to bring a positive attitudeLearn the products available, how to make them, and how they should be served to the consumerWork as a teamBe punctual and friendly Ensure customer satisfaction, and provide them with friendly and speedy serviceBe courteous of othersHousekeeping – maintaining a clean counterRestocking Products
- Proficient with a multitude of applications running on either Mac or Windows systems.
- Growing knowledge of networking and managing large/small networks.
- Able to use computer systems competently
- Being able to serve clients with a friendly attitude in an efficient manner
- Being organised
- Being punctual
- Bringing a positive attitude to the workplace
- Following my own set goals
- Able to work within strict timeframes