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About me

I believe that being part of your workforce would provide me with good work experience, and a place where I can contribute to creating a successful work environment for not only myself, but also for fellow staff and students. I am open and willing to constantly learn and gain new experience in the workplace. I am capable of both working individually, and as a team. I'm willing to further broaden my range of skills and improve skills already obtained.

Work experience

Jan 2011Jan 2015

Help Desk Technician

Galen Catholic College

Involved in setting up/carrying out of 1 to 1 laptop roll-out in 2011 for 1000 students and 100 Staff.Selected by staff to be part of the Communications Project Team which looked at reviewing internal staff communications and provided a proposal to staff.

Studying towards Certificate III in Information TechnologyUse of an online help desk to assist teachers/studentsConstruction of easy to read FAQ sheetsAssisting students/teachers with technical issuesAssisting students/teachers with general use of Mac/Windows laptopsNetwork management (Over 1200 users)Resolving network issues1 on 1 tutoring sessions upskilling various applications & Web 2.0 sitesMacbook & net-book 1 to 1 student roll-outAdministering of online standardised testing (On Demand Tests)Use of AD (active directory) for user management

Sep 2009Jun 2011

Crew

McDonalds Wangaratta

Being able to bring a positive attitudeLearn the products available, how to make them, and how they should be served to the consumerWork as a teamBe punctual and friendly Ensure customer satisfaction, and provide them with friendly and speedy serviceBe courteous of othersHousekeeping – maintaining a clean counterRestocking Products

References

BOQF

The level of organisation & communication the Galen College IT team provided BOQF was beyond anything we have experienced NATIONALLY, not just from our education customers, but across the entire BOQF corporate portfolio. Considering the volume of units, we anticipated hiccups, but there were none. it is obviously that the decommission and return of assets was organised by an IT team of the highest quality and professionalism.

Skills

  • Proficient with a multitude of applications running on either Mac or Windows systems.
  • Growing knowledge of networking and managing large/small networks.
  • Able to use computer systems competently
  • Being able to serve clients with a friendly attitude in an efficient manner
  • Being organised
  • Being punctual
  • Bringing a positive attitude to the workplace
  • Following my own set goals
  • Able to work within strict timeframes

Certificates

See below links to certificate documents.

Education

Jan 2011Nov 2012

Certificate III in Information Technology

GOTAFE