- Mooresville US-NC
- [email protected]
Senior Information Technology and Change Program Executive who has built a reputation for consistently delivering superior quality people, process and technology change spanning 44 countries and 300,000 people. Distinguished 16 year career spearheading business transformation in support of revenue growth and expense reduction initiatives. Area of expertise is business process optimization and technology enablement with a strong emphasis on client needs and sustained end user adoption. Proficient in the recruitment, structuring and leadership of global teams exceeding 150 people and $85 million in operating budget.
International Business - Stakeholder Management - Organizational Design - Change Program Leadership
Budget Planning & Management - Vendor Management - Six Sigma Process Design
Systems Architecture & Design - IT Management & Operations - Data Integrity & Disaster Recovery
Data Quality & Governance - HR Information Systems - Business Intelligence & Analytics
Supervised all aspects of the design, build and operations of Enterprise HR Information Systems. Directed $XX.XMM program to develop and implement an integrated HR Information Strategy and Delivery Model with world class Business Intelligence capabilities. Consolidated and integrated disparate HRIS infrastructure and support staff. New delivery model provides efficient access and effective operational processes resulting in a $X.XMM reduction in annual expense.
Directed the planning and execution of transition related change programs to integrate HR policies, processes and systems globally. Recruited, structured and led Program Management Office consisting of over 200 project resources. Delivered all projects on time and on budget using a disciplined Six Sigma based change tollgate methodology and financial cost controls.
Merrill Lynch Transition - Program budget responsibilities of $XXMM in direct expense. Projects resulted in annual savings of $XX.XMM in personnel and $X.XMM in non-personnel expense.
Countrywide Transition - Program budget responsibilities for $XXMM in direct expense. Projects resulted in annual savings of $X.X in personnel and $X.XMM in non-personnel expense.
MBNA Transition - Program budget responsibilities for $XXMM. Projects resulted in annual savings of $X.XMM in personnel and $X.XMM in non-personnel expense.
Served as the Technology & Operations Relationship and Initiative Program Manager for the Commercial Real Estate Banking line of business. Implemented Program Management structure and initiative governance processes to provide business leadership transparency to the technology portfolio and facilitate improved decision making.
Directed all aspects of application operations including software configuration management, testing & quality assurance, implementation and production performance. Implemented standard functional and performance testing processes and management tools. Designed and implemented a new "High Availability Architecture" improving application availability to over 99%. Led a team of 65 employees with annual operating budget of $X.XMM.
Served as the relationship and initiative program manager for the Wealth Management business. Program execution responsibilities for $XXMM portfolio of initiatives focused on expansion and optimization of the network and data centers. Led team of 3 Service Delivery Managers and 20 technology project managers with annual operating budget of $X.XMM.
Implemented differentiated support delivery and charge back model allowing clients to choose the level of support services appropriate for their business. Integrated and consolidated disparate line of business support organizations and implemented consistent process and problem management tools. Led a team of 75 employees providing helpdesk and on-site support services with annual operating budget of $X.XMM.