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Professional Profile

Senior Information Technology and Change Program Executive who has built a reputation for consistently delivering superior quality people, process and technology change spanning 44 countries and 300,000 people. Distinguished 16 year career spearheading business transformation in support of revenue growth and expense reduction initiatives.  Area of expertise is business process optimization and technology enablement with a strong emphasis on client needs and sustained end user adoption.  Proficient in the recruitment, structuring and leadership of global teams exceeding 150 people and $85 million in operating budget.


International Business - Stakeholder Management - Organizational Design - Change Program Leadership

Budget Planning & Management - Vendor Management - Six Sigma Process Design

Systems Architecture & Design - IT Management & Operations - Data Integrity & Disaster Recovery

Data Quality & Governance - HR Information Systems - Business Intelligence & Analytics

Work experience


SVP, Head of Technology - Global HR, Marketing & Corporate Affairs

Jun 20102013

SVP, Global Head of HR Management Information Systems

Bank of America, Global Human Resources

Supervised all aspects of the design, build and operations of Enterprise HR Information Systems. Directed $XX.XMM program to develop and implement an integrated HR Information Strategy and Delivery Model with world class Business Intelligence capabilities. Consolidated and integrated disparate HRIS infrastructure and support staff. New delivery model provides efficient access and effective operational processes resulting in a $X.XMM reduction in annual expense.

  • Led the stakeholder engagement, requirements definition and implementation of new executive reporting products for the CEO, heads of business and the board of directors.
  • Championed HR integration and compliance with Enterprise Governance Policies and Audits
  • Drove the implementation of Business Intelligence Dashboards which transformed data into meaningful, relevant, actionable information and allowed the business to be more insightful, predictive and effective
  • Partnered with HR Service Delivery executives to design and implement information delivery platforms and functional roadmaps for Comp, Staffing, Learning, Performance & Talent Management
  • Led the improvement of Global HRIS availability by 100% which enabled the sunset of Regional point solutions and a $X.X million annual expense reduction
Apr 2006Jun 2010

SVP, Global HR Change Program Executive – Mergers & Acquisitions

Bank of America, Global Human Resources

Directed the planning and execution of transition related change programs to integrate HR policies, processes and systems globally.  Recruited, structured and led Program Management Office consisting of over 200 project resources.  Delivered all projects on time and on budget using a disciplined Six Sigma based change tollgate methodology and financial cost controls.

  • Harmonized HR policies and completed target state process mapping across the 2 legacy companies in each country
  • Converted global processes and systems for HRIS, Compensation, Performance Management and Talent Planning
  • Managed the conversion of U.S. Outsourced Payroll/HR Admin, Timekeeping, GL Integration, Benefits, Retirement, Staffing and Service Center
  • Phased conversions for International HR Admin, Payroll, Benefits and Timekeeping policies, processes and systems
  • Directed the design and implementation of Regional HR Shared Service Delivery model in 4 strategic locations in Canada, the United Kingdom, India and Singapore
  • Led the development and maintenance of transition playbook based on lessons learned and best practices to serve as a comprehensive repository for project methodology, process documentation and major deliverables

Merrill Lynch Transition - Program budget responsibilities of $XXMM in direct expense.  Projects resulted in annual savings of $XX.XMM in personnel and $X.XMM in non-personnel expense.

Countrywide Transition - Program budget responsibilities for $XXMM in direct expense.  Projects resulted in annual savings of $X.X in personnel and $X.XMM in non-personnel expense.

MBNA Transition - Program budget responsibilities for $XXMM.  Projects resulted in annual savings of $X.XMM in personnel and $X.XMM in non-personnel expense.

Jun 2004Mar 2006

SVP, Senior Service Delivery Program Manager

Bank of America, Capital Markets & Wholesale Banking Technology

Served as the Technology & Operations Relationship and Initiative Program Manager for the Commercial Real Estate Banking line of business.  Implemented Program Management structure and initiative governance processes to provide business leadership transparency to the technology portfolio and facilitate improved decision making.

Aug 2002Jun 2004

SVP, Director of Application Operations

Bank of America, Consumer Real Estate Technology

Directed all aspects of application operations including software configuration management, testing & quality assurance, implementation and production performance.  Implemented standard functional and performance testing processes and management toolsDesigned and implemented a new "High Availability Architecture" improving application availability to over 99%.  Led a team of 65 employees with annual operating budget of $X.XMM.

Dec 2000Aug 2002

SVP, Senior Service Delivery Program Manager

Bank of America, Wealth Management Technology

Served as the relationship and initiative program manager for the Wealth Management business.  Program execution responsibilities for $XXMM portfolio of initiatives focused on expansion and optimization of the network and data centers. Led team of 3 Service Delivery Managers and 20 technology project managers with annual operating budget of $X.XMM.

Apr 1999Dec 2000

VP, Help Desk & Desktop Support Services

Bank of America, Global Corporate and Investment Bank Network Services

Implemented differentiated support delivery and charge back model allowing clients to choose the level of support services appropriate for their business.  Integrated and consolidated disparate line of business support organizations and implemented consistent process and problem management tools.  Led a team of 75 employees providing helpdesk and on-site support services with annual operating budget of $X.XMM.

Apr 1995Apr 1996

Software Support Engineer




Bachelor of Science

Syracuse University


International Business
Process Design
Project planning and organizational skills
Consulting & Coaching
IT Risk Management
Change Adoption
Project Portfolio Governance
Resource Planning
Project Management
Program Management



Six Sigma Green Belt

Bank of America
Feb 2003Feb 2013

Project Management Professional

Project Management Institute