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Work experience

Sep 2010Present

Instructional Designer (Contract)

P2 Energy Solutions

Responsibilities

  • Oversaw the creation and editing of course content and structure for a major live training event
  • Oversaw the implementation of proper and functional learning objectives into the courses to adhere to NASBA and Continuing Professional Education (CPE) required standards
  • Worked with Subject Matter Experts in the Oil and Gas industry to ensure the content met industry standards as well as educational standards
  • Created a corporate educational methodology and structure for the company to use in the future to ensure educational compliance with any and all required educational standards
Mar 2010Jul 2010

Technical Trainer (Contract)

City of Lakewood

Accomplishments

  • Created a multiple series of training videos and materials based on many integrated, city-wide systems and home-grown applications
  • Developed training on Microsoft SharePoint, ShoreTel IP phone systems, Laserfiche document management systems, interactive GIS applications, HIPAA regulations, FTP servers, and EPM Live project management software

Responsibilities

  • Worked with the software developers to ensure the training materials meet the needs of the end-user
  • Created training materials to be used for internal employees and by the citizens of Lakewood
Mar 2009Jun 2009

Senior Trainer

Dalbey Education

Returned to this position within the company after the Product Development department, and the Assistant Product Manager position therein, were scaled back. I was later laid off from this position due to the company's financial constraints.

Accomplishments

  • Set a new standard of work for all Trainers in the average response time to a student's query
  • Became the first Trainer to oversee student queries from four separate programs
  • Revolutionized the in-house face-to-face learning experience for students by making the learning environment more interactive
  • Streamlined all video conferencing and web presentations with the use of dynamic new in-house training methods

Responsibilities

  • Answered student queries via e-mail and telephone
  • Regularly taught in a classroom setting for audiences of 10 to 100
  • Routinely provided advanced technical assistance to customers
  • Provided technical assistance within the department
Jul 2007Mar 2009

Assistant Product Manager

Dalbey Education

Accomplishments

  • Created multimedia video presentations for use in an LMS environment
  • Wrote an entire small business marketing course for students
  • Created physical course media and managed its delivery to students
  • Designed online educational materials for an optimal student learning experience
  • Edited and re-wrote many of the courses and presentations for better student consumption
  • Coordinated video production schedules as well as the production itself

Responsibilities

  • Outlined and created new product content and programs
  • Revised and re-invented existing content and programs
  • Helped create new platforms for customer fulfillment and satisfaction
  • Worked with other departments to ensure the proper launching of products
  • Managed all online conferences and educational forums
  • Coordinated filming and interviewed testimonials marketing purposes
Apr 2006Jul 2007

Senior Trainer

Dalbey Education

Accomplishments

  • Set a new standard of work for all Trainers in the average response time to a student's query
  • Became the first Trainer to oversee student queries from four separate programs
  • Revolutionized the in-house face-to-face learning experience for students by making the learning environment more interactive
  • Streamlined all video conferencing and web presentations with the use of dynamic new in-house training methods

Responsibilities

  • Answered student queries via e-mail and telephone
  • Regularly taught in a classroom setting for audiences of 10 to 100
  • Routinely provided advanced technical assistance to customers
  • Provided technical assistance within the department
Jul 2005Dec 2005

Technical Writer I (Contract)

OpVista, Inc.

Accomplishments

  • Completed an overhaul of the company's existing user's manual on their flagship data transport product
  • Created a new manual from scratch on a new product that would be utilized by both consumers and in-house engineers

Responsibilities

  • Edited and updated existing technical manuals for major company products
  • Created technical manuals for new and updated data transport products

Education

Jun 2004May 2006

Bachelor of Arts

Metro State College of Denver
Aug 1999Jul 2003

Bachelor of Arts

University of Northern Colorado

Skills

Public Speaking/Training/Education
• Has a natural and poetic stream of confidence when addressing a group of people, making everyone from strangers to students to colleagues feel like they are being addressed from a friend and mentor • Possess a range of expertise which allows me to speak knowledgeably on a variety of topics • Has an amiable personality and a sense of humor that allows the audience to connect with the message and absorb the information in a relaxed environment • Able to construct and execute a course and lesson plan that covers all required information and takes into account the different learning types of people of all ages.    
Camtasia Studio
• Used Camtasia Studio (and the PowerPoint add-on) to take presentations from concept, to script, to graphic design, to recording, to editing, and eventually to publishing in several different formats for a variety of uses. • Use several different editing techniques depending on the final format and eventual use of the video including use of title slides, Flash "Hot Spots," utilizing call-outs, and blending several different recording sessions together into one cohesive production.    
Website and domain admininstration
• Extensive experience registering and routing domain names to active website and webpages for student use • Advanced HTML skills used to improve upon the cookie-cutter websites provided to students that includes, but is not limited to, color shifting, incorporation of graphics/animated graphics/video, etc.    
Lectora LMS Platform
• Built and aided in building several online courses on the LMS using Lectora • Extensive use of seamlessly integrating video and images into the courses for optimal student consumption    
InterCall and WebEx web conferencing applications
• Worked extensively with InterCall web conferencing suite in many different capacities • Created several user manuals for InterCall web conferencing for in-house training purposes • Brief but intense training and experience with WebEx web conferencing    
Microsoft Office
• Advanced user skills with Microsoft Word and PowerPoint • Intermediate skill with Microsoft Excel    

References

Kellie DiClementi

Nick DeCicco