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Education

20092012

Bachelors in Psychology

Monmouth University
  • Psi Chi member requiring exceptional GPA and field involvement.
  • Research concentration on animal behavior and disability services via dolphin assisted therapy.
  • Additional research in distraction and task switching.

Work experience

2017current

Branch Manager, Red Bank NJ

Enterprise Rent-A-Car
  • Manage daily branch functions in a 175 car store with concentration in the four core areas of business- customer service, growth, employee development and profitability.
  • Create and manage employee development plans for future success.
  • Forecast, plan and execute branch strategies on monthly basis to accomplish branch profitably goals.
  • Deliver performance updates for employees to upper management and process reviews of employees to highlight successes and areas of opportunity.
  • Process weekly and monthly profit and expense reports pertaining to the branch to reach regional goals.
  • Create, implement and manage a high-impact outside sales plan to capitalize on current and new business opportunities.
  • Develop strong sales culture within branch to capitalize on per ticket additional revenue.
  • Reduce and control branch expenses by monitoring and following up on receivables and managing employee hours. 
  • Respond to customer inquires in a timely manner and seek completely satisfied results.
  • Develop rapport with customer base in every branch to ensure repeat business and handle difficult situations with professionalism.
  • Coach, train and develop employees to succeed in their long-term goals and utilize strengths to increase branches profitability.
  • Hire, manage and mentor new interns, management trainees, management assistants and assistant managers.
  • Effectively communicate with employees to maintain clear and defined personal expectations and branch expectations.
  • Responsible for building personal relationships with business accounts to further increase our referral number.
  • Contact new and existing accounts to discuss service and procedures to ensure top customer service. 
20152016

Branch Manager, Middletown NJ

Enterprise Rent-A-Car 

Human Resource Management

  • Supervise and coordinate the efforts of the branch management team
  • Establish overall training and development strategy for branch employees
  • Supervise, mentor, train, coach, evaluate and develop staff
  • Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance
  • Conduct and/or participate in the recruitment, interviewing, and hiring of branch employees
  • Prepare effective and timely employee reviews and oversee review process
  • Evaluate, document and confer with management team regarding employee performance
  • Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions
  • Investigate/resolve employee complaints
  • Ensure adherence to company procedures and applicable laws
  • Build consensus within team to achieve Branch goals
  • Maintain records relating to personnel matters

 Sales and Marketing/Financial Performance

  • Develop overall sales and marketing strategy for the Branch
  • Plan for future growth of Branch
  • Access and analyze competitive environment and provide appropriate reports and recommendations
  • Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business
  • Train, motivate, and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process
  • Call on existing and potential customers to develop business
  • Accompany other employees on marketing visits for training purposes
  • Manage branch receivables, including negotiating payment plans, collecting from difficult accounts receivables, preparing write-offs for uncollectable accounts, and recommending accounts for referral to collection
  • Supervise and train other employees regarding branch receivables
  • Review and analyze reports, financial statements and billing

 Management of Customer Service and Operations

  • Directly manage overall branch operations and supervise the management team
  • Carries out managerial responsibilities in accordance with the organizations policies and applicable laws
  • Independently acts, with authority, to determine methods of operation
  • Oversee the overall development of branch staff
  • Oversee the training and coaching of branch staff
  • Develop overall branch business and operational strategy
  • Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable laws
  • Ensure the consistent application of proper underwriting practices, and audits
20132014

Management Trainee / MA

Enterprise Rent-A-Car
  • Work varying 50 hour work week to ensure complete customer satisfaction
  • Complete management duties when manager out of office
  • Complete all required daily documentation and reporting as assigned.
  • Build relationships with customers and accounts. 
  • Help designs sales paths and implement them in local office. 
  • Learn several different POS systems in timely fashion. 
  • Study, learn, and develop in order to participate in written exam, grill marketing, and grill exam with department heads for promotion eligibility, 
  • Meet sales and marketing goals for promotion placement.
  • Consistently ranked top 10 in region earning invitations to 12 of 16 elite clubs for top sales. 
  • Effectively market and develop six new corporate accounts to sole use of Enterprise Rent-A-Car producing over $650,000 in new local branch revenue. 
20102013

Employment Specialist / Youth Instructor

Waters and Sims
  • Maintained ongoing employee development program and talent assessment for at risk youth program.
  • Successfully placed over 85% of clientele with a 75% retention rate for their first year of employment.
  • Maintained account relationships with employers and clients for successful placements and retention.
  • Trained and developed over 55 students to successfully pass their high school equivalence exam (GED), enabling them to enroll in college and seek suitable employment.
  • Organized company wide data research resulting in tangible data to present to county and state officials for annual review.

20102013

Employment Specialist / Youth Instructor

Waters and Sims
  • Maintained ongoing employee development program and talent assessment for at risk youth program.
  • Successfully placed over 85% of clientele with a 75% retention rate for their first year of employment.
  • Maintained account relationships with employers and clients for successful placements and retention.
  • Trained and developed over 55 students to successfully pass their high school equivalence exam (GED), enabling them to enroll in college and seek suitable employment.
  • Organized company wide data research resulting in tangible data to present to county and state officials for annual review.