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Education

20092012

Bachelors in Psychology

Monmouth University
  • Psi Chi member requiring exceptional GPA and field involvement
  • Research concentration on animal behavior and disability services via dolphin assisted therapy
  • Additional research in distraction and task switching

Work experience

2017current

Branch Manager, Red Bank NJ

Enterprise Rent-A-Car
  • Manage daily branch functions in a 175 car store with concentration in the four core areas of business- customer service, growth, employee development and profitability
  • Create and manage employee development plans for future success.
  • Forecast, plan and execute branch strategies on monthly basis to accomplish branch profitably goals
  • Deliver performance updates for employees to upper management and process reviews of employees to highlight successes and areas of opportunity
  • Process weekly and monthly profit and expense reports pertaining to the branch to reach regional goals
  • Create, implement and manage a high-impact outside sales plan to capitalize on current and new business opportunities
  • Develop strong sales culture within branch to capitalize on per ticket additional revenue
  • Reduce and control branch expenses by monitoring and following up on receivables and managing employee hours
  • Respond to customer inquires in a timely manner and seek completely satisfied results
  • Develop rapport with customer base in every branch to ensure repeat business and handle difficult situations with professionalism
  • Coach, train and develop employees to succeed in their long-term goals and utilize strengths to increase branches profitability
  • Hire, manage and mentor new interns, management trainees, management assistants and assistant managers
  • Effectively communicate with employees to maintain clear and defined personal expectations and branch expectations
  • Responsible for building personal relationships with business accounts to further increase our referral number
  • Contact new and existing accounts to discuss service and procedures to ensure top customer service.
2016Present

Treasurer

Warhorse Scuba Inc
  • Financial controller of a non-profit organization offering SCUBA experiences and training to our nation's Military Combat Veterans
  • Provide therapeutic outlet for individuals suffering from an array of combat-related symptoms
  • Fundraising to enables program success
  • Marketing events / initiatives to local and national businesses
  • Organize events to educate the public on the hardships our nation's Veterans face when returning to civilian life 
20152016

Branch Manager, Middletown NJ

Enterprise Rent-A-Car 

Human Resource Management

  • Supervise and coordinate the efforts of the branch management team
  • Establish overall training and development strategy for branch employees
  • Supervise, mentor, train, coach, evaluate and develop staff
  • Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance
  • Conduct and/or participate in the recruitment, interviewing, and hiring of branch employees
  • Prepare effective and timely employee reviews and oversee review process
  • Evaluate, document and confer with management team regarding employee performance
  • Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions
  • Investigate/resolve employee complaints
  • Ensure adherence to company procedures and applicable laws
  • Build consensus within team to achieve Branch goals
  • Maintain records relating to personnel matters

 Sales and Marketing/Financial Performance

  • Develop overall sales and marketing strategy for the Branch
  • Plan for future growth of Branch
  • Access and analyze competitive environment and provide appropriate reports and recommendations
  • Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business
  • Train, motivate, and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process
  • Call on existing and potential customers to develop business
  • Accompany other employees on marketing visits for training purposes
  • Manage branch receivables, including negotiating payment plans, collecting from difficult accounts receivables, preparing write-offs for uncollectable accounts, and recommending accounts for referral to collection
  • Supervise and train other employees regarding branch receivables
  • Review and analyze reports, financial statements and billing

 Management of Customer Service and Operations

  • Directly manage overall branch operations and supervise the management team
  • Carries out managerial responsibilities in accordance with the organizations policies and applicable laws
  • Independently acts, with authority, to determine methods of operation
  • Oversee the overall development of branch staff
  • Oversee the training and coaching of branch staff
  • Develop overall branch business and operational strategy
  • Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable laws
  • Ensure the consistent application of proper underwriting practices, and audits
20132014

Business Corporate Account Manager, Eatontown NJ

Enterprise Rent-A-Car
  • Facilitate new business relationships by seeking out new clients and establishing benefits to company and client
  • Maintain, develop and follow up further business relationship with existing clients
  • Maintain a detailed portfolio of customer relationships and follow up the top tier client after every deal to ensure client satisfaction
  • Come up with ideas and mutually beneficial joint ventures in order to enhance the client-company relationships
  • Extend business relations, arrange and attend social gatherings to promote and project associates
  •  Groom, guide and train account managers in the sub offices on lines of establishing and maintaining profitable business relationships with potential customers
20102013

Employment Specialist / Youth Instructor

Waters and Sims
  • Successfully placed over 85% of clientele with a 75% retention rate for their first year of employment
  • Maintained account relationships with employers and clients for successful placements and retention
  • Trained and developed over 55 students to successfully pass their high school equivalency exam (GED), enabling them to enroll in college and seek suitable employment
  • Organized company wide data research resulting in tangible data to present to county and state officials for annual review