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Summary

Inquisitive. Interested in the "why?".  A firm believer in technology shaping a better future.  Wanting to be part of the change.

I am an enthusiastic and highly capable project professional with well over a decade of experience in IT.  Always looking to be efficient, innovative and effective, I thrive on solving problems and generating positive outcomes.

I consistently drive high standards of service through effective communication, detailed analysis, thorough planning, and responsive stakeholder management.

I seek engagement.  To me this means personally adding value at every opportunity.  Understanding the company vision and having a clear path on how I can contribute to it.  Building and maintaining genuine relationships with teammates and consistently exceeding expectations of clients and stakeholders.

Work History

July 2018Present

Technical Analyst

Link Group - Technology and Innovation Division - Core applications

Providing analysis of Business Requirements in order to produce Functional Specifications for required system changes across areas including: Insurance, Investments, Document Automation, EDI, Webservices.

  • Analysis and translation of Business Requirements into Functional Specifications to be used by developers and test analysts.
  • Investigation, gathering and documenting requirements for system enhancements.
  • Providing expertise on specification design to developers and test analysts for all supported systems
  • Writing key documents including Business Requirements and Functional Specifications
  • Facilitation of solution discussions, presentations and business walk-through's.
  • Liaising with key Business Stakeholders to provide system expertise and to seek clarification on Business Requirements
  • Ensuring that requirements are understood and solutions being delivered are as required.
October 2016July 2018

Technical Business Analyst

Link Group - Technology and Innovation Division - Transitions

Responsible for delivering and facilitating successful migrations of new business to the Link Group superannuation fund administration platform.  This constitutes a wide variety of tasks including but not limited to: requirements gathering, gap analysis, configuration, testing, and Business and IT support.

  • Facilitating and participating in workshops with both internal and external stakeholders to review quality outcomes and work alongside them to drive quality business requirements.
  • Process mapping of the current business processes. Both internal and external. With particular focus on Mailroom and Workflow systems, and Pension products.
  • Determining the process changes and functional gaps by conducting an in-depth functional gap analysis between legacy systems and the Aaspire platform.
  • Creating detailed business/technical requirements documents.
  • Providing support to IT developers, testers and stakeholders in delivering the new functionality/process

  • Leading the design and implementation of improvements to the migration team processes. Including enhancing the teams reporting capability and driving more robust content/knowledge management.

  • The lead BA for multiple migration projects.
April 2016October 2016

Business Analyst

Link Group - Transitions and Migrations

Responsible for delivering and facilitating successful closure of issues to administration systems post migration.  Including a wide variety of tasks such as level triage, driving the closure of issues, process improvements, testing, and Business and IT support.

  • Developed complex PL/SQL data fixes to resolve ETL defects post migration.  
  • Enhanced and improved reporting processes and capabilities of the Hypercare team. Reducing the amount of time it took the team to build daily reports from hours to minutes. 
  • Helped drive the closure of over 1000 defects across 7 fund migrations.
Jul 2012Feb 2015

Development/Support Engineer

SuperIQ

Provision of development and support services for a rapidly growing company within an agile and complex development environment.

  • Managed all application support for SMSF administration platform addressing issues from both internal and external business users.  ensuring prompt resolutions.  

  • Identifying support trends, implementing bug fixes, and developing enhancements with excellent success in reducing support ratio as the business grew.

  • Appian BPM support and development including: Workflow enhancements, New workflow development, In-flight workflow fixes, Smart Service fixes and development, patch release deployments.
  • Server log analysis, Java debugging, database analysis, Javascript debugging and more.
  • Provided support, training, documentation, bug fixes, and development of new features for the company's digital mail-room solution (TIS eFlow). Managed deployment of fixes and new features to production.

  • Trained and mentored Junior Support Engineer, providing direction and guidance.

  • Development of new application features with involvement in all stages of the SDLC  from requirements definition through to successful deployment.

  • Provided support and training for the company's BI solution (Yellowfin). 

  • Successfully  designed and engineered a document reclassification solution for new and existing client documents.  As documents are central to the SMSF admin business this project touched all core components of the system, requiring development effort in multiple technologies including: Java, C#, XML, JavaScript, Postgres SQL, MS SQL, Alfresco and Appian workflows.

20082010

Technology Support Consultant

College of Humanities - Massey University

Provided specialist support across a wide range of technologies. Including training, documentation, and maintenance for multiple video conference suites across the University's three campuses.  Managed the evaluation, acquisition, allocation and withdrawal of IT and AV equipment.

Technical Tools Experience

Appian, JIRA, Confluence, Java, JavaScript, C#, XML, HTML, REST, SOAP, Visual Studio, Eclipse, SQL, Oracle, SQL Developer, Postgres, DB Visualiser, MS SQL Server, MS Excel VBA, MySQL, jQuery, Alfresco, Tomcat, Spring Framework, Hibernate, JBoss,  TIS eFlow, Yellowfin, Tortoise SVN, and more.

Education and Certifications

References

Available upon request.