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Work History

October 2016Present

Technical Business Analyst

Link Group - Transitions and Migrations

Currently responsible for delivering and facilitating successful migrations of new business to Link Group administration systems.  This constitutes a wide variety of tasks including but not limited to: requirements gathering, gap analysis, configuration, testing, and Business and IT support.

  • Facilitating and participating in workshops with both internal and external stakeholders to review quality outcomes and work alongside them to drive quality business requirements.
  • Process mapping of the current business processes. Both internal and external. With particular focus on Mailroom and Workflow systems, and Pension products.
  • Determining the process changes and functional gaps by conducting an in-depth functional gap analysis between legacy systems and the Aaspire platform.
  • Creating detailed business/technical requirements documents.
  • Providing support to IT developers, testers and stake holders in delivering the new functionality/process

  • Leading the design and implementation of improvements to the migration team processes. Including enhancing the teams reporting capability and driving more robust content/knowledge management.

April 2016October 2016

Business Analyst (Hypercare)

Link Group - Transitions and Migrations

Responsible for delivering and facilitating successful closure of issues to administration systems post migration.  Including a wide variety of tasks such as level triage, driving the closure of issues, process improvements, testing, and Business and IT support.

  • Developed complex PL/SQL data fixes to resolve ETL defects post migration.  
  • Enhanced and improved reporting processes and capabilities of the Hypercare team. Reducing the amount of time it took the team to build daily reports from hours to minutes. 
  • Helped drive the closure of over 1000 defects across 7 fund migrations.
Jul 2012Feb 2015

Development/Support Engineer

SuperIQ

Provision of development and support services for a rapidly growing company within a highly agile and complex development environment.

  • Managed all application support for SMSF administration platform addressing issues from both internal and external business users.  Provided high-level support ensuring prompt resolutions.  

  • Identifying support trends, implementing bug fixes, and developing enhancements with excellent success in reducing support ratio as the business grew.

  • Appian centric support and development including: Workflow enhancements, New workflow development, In-flight workflow fixes, Smart Service fixes and development, patch release deployments.
  • Server log analysis, Java debugging, database analysis, Javascript debugging and more.
  • Provided support, training, documentation, bug fixes, and development of new features for the company's digital mail-room solution (TIS eFlow). Managed deployment of fixes and new features to production.

  • Trained and mentored Junior Support Engineer, providing direction and guidance.

  • Development of new application features with involvement in all stages of the SDLC  from requirements definition through to successful deployment.

  • Provided support and training for the company's BI solution (Yellowfin).  This included building complex, ad-hoc SQL queries when report views provided insufficient data.

  • Successfully  designed and engineered a document reclassification solution for new and existing client documents.  As documents are central to the SMSF admin business this project touched all core components of the system, requiring development effort in multiple technologies including: Java, C#, XML, JavaScript, Postgres SQL, MS SQL, Alfresco and Appian workflows.

20082010

Technology Support Consultant

College of Humanities - Massey University

Provided specialist support across a wide range of technologies. Including training, documentation, and maintenance for multiple video conference suites across the University's three campuses.  Managed the evaluation, acquisition, allocation and withdrawal of IT and AV equipment.

Summary

An enthusiastic and highly capable IT professional with over 12 years experience.  Self-motivated and never idle, I deliver a high level of energy at all times.  While being technically-minded, my focus is on using technology for the benefit of the business rather than for its own sake.   Always looking to be more efficient and effective, I thrive on solving problems and in doing so improving operational efficiency over time.

I consistently drive high standards of service through effective communication, analysis, planning, and stakeholder management.  My strong ability to prioritise workload is due to an inherent understanding of overall business needs and impacts.

Skills

Communication

Patient, active listener with excellent ability to translate jargon into easy to understand language and concepts.

Problem solving

Highly analytical and structured in approach to problem solving.

Troubleshooting

Able to analyse processes and code and engineer well-researched, cost-effective and responsive solutions.

Time Management

Excellent time management skills and proven ability to work autonomously.

Technical Tools Experience

Appian, JIRA, Confluence, Java, JavaScript, C#, XML, HTML, REST, SOAP, SOA, Visual Studio, Eclipse, SQL, Oracle, SQL Developer, Postgres, DB Visualiser, MS SQL Server, MS Excel VBA, MySQL, jQuery, Alfresco, Tomcat, Spring Framework, Hibernate, JBoss,  TIS eFlow, Yellowfin, Tortoise SVN, and more.

Education and Certifications

2005

ITIL Foundation Certificate

Pink Elephant

References

Available upon request.