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Work History

October 2016Current

Technical Business Analyst

Link Group

Responsible for delivering and facilitating successful Migrations of new business to the Link Group administration systems.  This includes a wide variety of tasks such as requirements gathering, gap analysis, configuration, testing and Business support and IT support.

  • Engaging and facilitating workshops with both internal and external stakeholders to review quality outcomes and work alongside them to drive quality business requirements.
  • Process mapping of the current business processes. Both internal and external. With particular focus on Mailroom and Workflow systems.
  • Determining the process changes and functional gaps by conducting a in depth functional gap analysis between legacy systems and the aaspire platform.
  • Creating detailed business/technical requirements documents.
  • Providing support to IT developers, testers and stake holders in delivering the new functionality/process

  • Helping to drive improvement to the migration team processes. Including enhancing the teams reporting capability and driving more robust content/knowledge management.

April 2016October 2016

Business Analyst

Link Group

Responsible for delivering and facilitating successful closure of issues to administration systems post migration.  Including a wide variety of tasks such as level triage, driving the closure of issues, process improvements, testing, business support and IT support.

  • Ongoing development of complex PL/SQL data fixes to resolve ETL defects post migration.  The majority of which address issues with members' insurance details.  This has required developing a sound understanding of both the core system data model and the insurance rules across multiple superannuation funds.
  • Enhanced and improved reporting capability of the Hypercare team.  By developing a VBA powered excel spreadsheet that utilised the JIRA api to automate report builds.  This reduced the amount of time it took the team to build daily reports from hours to minutes. 
  • Helped drive the closure of over 1000 defects across 7 fund migrations.
Jul 2012Feb 2015

Development/Support Engineer


Provision of development and support services for a rapidly growing company within a highly agile and complex development environment.

  • Managed all application support for SMSF administration platform addressing issues from both internal and external business users.  Provided high-level support ensuring prompt resolutions.  Identifying support trends, implementing bug fixes, and developing enhancements with excellent success in reducing support ratio as business grew. This was mainly within the Appian workflow environment, but also required server log analysis, Java debugging, database analysis, Javascript debugging and more. 

  • Provided support, training, documentation, bug fixes, and development of new features for the company's digital mail-room solution (TIS eFlow). Managed deployment of fixes and new features to production.
  • Trained and mentored Junior Support Engineer, providing direction and guidance. 
  • Development of new application features with involvement in all stages of the SDLC  from requirements definition through to successful deployment.
  • Provided support and training for the company's BI solution (Yellowfin).  This included building complex, ad-hoc SQL queries when report views provided insufficient data.
  • Successfully engineered a document reclassification solution for new and existing client documents.  This required a wide range of software engineering skills from eliciting requirements and gaining sign-off to designing and implementing the solution.
  • As documents are central to the SMSF admin business this project touched all core components of the system, requiring development effort in multiple technologies including: Java, C#, XML, JavaScript, Postgres SQL, MS SQL, Alfresco and Appian workflows.
  • Retrospective classification was a big part of this project, with the need to identify existing documents requiring reclassification post release. Total number of documents in the DMS was in excess of 2 million.

Technology Support Consultant

College of Humanities - Massey University

Provided specialist support, training, documentation, and maintenance for multiple video conference suites across the University's three campuses.  Managed the evaluation, acquisition, allocation and withdrawal of IT and AV equipment.


An enthusiastic and highly capable IT professional with 10 years experience.  Self-motivated and never idle, I deliver a high level of energy at all times.  While being highly technical, my focus is on using technology for the benefit of the business rather than for its own sake.   Always looking to be more efficient and effective, I thrive on solving problems and in doing so improving operational efficiency over time.

I consistently drive high standards of service through effective communication, analysis, planning, and stakeholder management.  My strong ability to prioritise workload is due to a high level understanding of overall business needs and impacts.



Patient, active listener with excellent ability to translate jargon into easy to understand language and concepts.

Problem solving

Highly analytical and structured in approach to problem solving.


Able to analyse processes and code and engineer well-researched, cost-effective and responsive solutions.

Time Management

Excellent time management skills and proven ability to work autonomously.

Technical Tools

Java, JavaScript, C#, XML, HTML, REST, SOAP, SOA, Visual Studio, Eclipse, SQL, Oracle, SQL Developer, Postgres, DB Visualiser, MS SQL Server, MS Excel VBA, MySQL, jQuery, Alfresco, Tomcat, Spring Framework, Hibernate, JBoss, Appian, JIRA, Confluence, TIS eFlow, Yellowfin, Tortoise SVN, and more.

Education and Certifications


ITIL Foundation Certificate

Pink Elephant


Available upon request.