Responsible for delivering and facilitating successful closure of issues to administration systems post migration. Including a wide variety of tasks such as level triage, driving the closure of issues, process improvements, testing, business support and IT support.
- Ongoing development of complex PL/SQL data fixes to resolve ETL defects post migration. The majority of which address issues with members' insurance details. This has required developing a sound understanding of both the core system data model and the insurance rules across multiple superannuation funds.
- Enhanced and improved reporting capability of the Hypercare team. By developing a VBA powered excel spreadsheet that utilised the JIRA api to automate report builds. This reduced the amount of time it took the team to build daily reports from hours to minutes.
- Helped drive the closure of over 1000 defects across 7 fund migrations.