Sean McFadden

Resolution Supervisor

Work History

Work History
Jul 2010 - Present

Homeowner Resolution Supervisor

Hammersmith Management 

As Homeowner Resolution Supervisor, I take all escalated calls for the President, CEO, Managing Director and team of Directors. Also, as the Client Services Supervisor, I am directly responsible for the supervision of a team of Client Services Representatives. I am also responsible for training new hires and ongoing training of existing employees, for preparing and coordinating training presentations, and ensuring departmental policies and procedural manuals are updated and accurate. I manage and maintain our vendor insurance and payments. I also make recommendations for improvements to existing policies, procedures, and departmental operations.

Nov 2005 - Apr 2010

Inventory/Merchandise/Cafe Supervisor

Borders

As Inventory Supervisor, I hired and ran an inventory processing team whose responsibilities included all incoming and outgoing merchandise, improving store performance from 476th in the company to a consistent top 5 performance in inventory processing. Responsible for reducing store shrink percentage to below company average. As Merchandise Supervisor and was responsible for full store merchandising, including fixture placement and discretionary displays to drive sales. I also coordinated moving and setup of a new location, which doubled square footage. Additional responsibilities included customer service supervision, and cash handling/bookkeeping.

Jan 2003 - Dec 2003

Administrative Assistant

Three Mobile Phones Systems

Responsible for registering new business customers to the 3rd generation Three Mobile video phone service. General customer service and data entry.

May 2000 - Aug 2002

Customer Service Representative

Safeway

Supermarket Customer Service

May 1998 - Sep 1999

Manager

Prestwick Academy Childcare

Responsibilities included hiring new staff, bookkeeping, counseling parents with child concerns, organizing day trips, and general child care.

Education

Education
1999 - 2003

B.Sc

Stirling University

Bachelors of Science (Honors)