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Sean Harrington



With over 15 years of project, process, and client relationship management experience, I have the expertise, precision, and finesse required to execute complex projects to a client's utmost satisfaction.

Work experience

Nov 2014Present

Corporate Client Project Manager

  • Develops and manages Project Plan for the Company's large Corporate multi-property clients
  • Executes Plan in concert with internal (Company-side) and external (client-side) stakeholders
  • Tracks progress, updates, and adjusts Plan in accordance with project guidelines
  • Conducts Feature Elaboration sessions and product demonstrations; writes Design Review Documentation and coordinates with Account Manager and Professional Services on SOW creation.
  • Facilitates meetings between internal and external stakeholders; manages action items from engagements and ensures completion of tasks
  • Created and manages user Focus Group.
Feb 2014Nov 2014

Manager, Implementations

  • Oversaw process and personnel management for 6-member team of Implementation Specialists.
  • Responsible for all aspects of implementation process, from application and database installation on servers to onsite training.
  • Assessed client needs and developed training curriculum agenda, and deployment plans to bring over 200 television and radio stations from database setup to go-live.
  • Managed deployment schedule, ensuring maximum utilization of training resources and minimizing staff non-billable downtime between implementation projects.
  • Developed standardized multi-week go-live process, resulting in improved reliability and consistent on-time product delivery. Hired and trained 3 new Implementation Specialists; developed customized onboarding curriculum for new department hires. Established best practices for onboarding now adopted by division.
May 2010Feb 2014

Implementation Specialist

  • Provided offsite preparation and onsite training for broadcast sales CRM, Proposal, Research, and Analytics suite.
  • Acted as Project Manager in 2012 for the Company's largest CRM deployment; successfully implemented project at 27 locations in North America.
  • Conducted Pre-install configuration and testing of solution.
  • Provided pre-deployment virtual training and database preparation.
  • Customized training curriculum to meet client needs
  • Coordinated with client-side IT teams
  • Executed on-site training consisting of training in a traditional classroom environment and individualized, one-on-one sessions with users.
  • Facilitated focus sessions for users requesting enhanced training on specific application areas.
  • Captured and documented client enhancement requests.
  • Monitored time & expense to ensure project was delivered at or under budget
Jul 2006Dec 2009

Account Manager

Arbitron, Inc / Scarborough Research
  • Managed 355 advertising agency and corporate accounts in 6 states billing $1.65M annually.
  • Ascertained client needs, demonstrated software and data solutions, negotiated multi-year contracts and product licenses.
  • Served as liaison between client site and training and customer support divisions.
  • Demonstrated application of 15 different software systems (desktop and SaaS) and 7 different research data sets in-person and via virtual teleconferencing
  • Renewed existing contracts with a retention rate above 75%; increased billing from existing accounts by a minimum of 10% per account
  • Prospected, qualified, and closed new business contracts with average value over $100,000 each
  • Oversaw product implementation; advised client of hardware/software requirements and acted as liaison between client and training, install teams, and customer support
  • Ensured client satisfaction and nurtured strong relationships by providing consistent communication, support, in-person meetings, and relevant industry information
  • Traveled to client meetings 50-75% per month
  • Received New Business Account Manager of the Year Award for achieving 111% of assigned quota



BA, Magna Cum Laude

James Madison University

Mass Communications