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Work experience

Jan 2016Present

Personal time

  • Time was taken off work in order to take care of a sickly family member
May 2016Nov 2016

eBay Top Rated Seller

  • Aid in all aspects of the management of an eBay seller account
  • Aid in the preparation and shipment of all sales
  • Respond to customer emails and questions in a timely and professional manner
Oct 2013Jan 2016

Selling Limits Expert

eBay, Inc.
  • Review selling accounts to mitigate risk
  • Partner with sellers by setting appropriate selling limits to grow their business at a steady pace and educate sellers on best practices to better their selling performance
  • Relay tough messages to sellers who may have been exited from selling or struggling to meet expectations
  • Manage time appropriately between scheduled call time, meetings, and occasional project work
Aug 2013Oct 2013

Buyer Abuse Expert

eBay, Inc.
  • Review buying accounts to mitigate risk
  • Partner with buyers to educate them about good buying practices and discourage bad buying habits
  • Exit buying accounts that have failed to change their behaviors or pose a threat to the eBay community
Jul 2012Aug 2013

Global Buying Hub Agent

eBay, Inc.
  • Answer emails in a member's native language about a variety of topics in a timely manner
  • Aided eBay in piloting several new buying programs to ensure that they would work on an international level
  • Escalate issues to the appropriate department when a member was unable to call into the correct phone support area
Jan 2011Jul 2012

Buyer Protection Appeals Agent

eBay, Inc.
  • Arbitrate the outcome of Buyer Protection cases
  • Appeal cases when a member disagreed with the original decision or a mistake was previously made
  • Relay tough messages to members who were not able to be covered by the various protection policies that were in place
  • Manage time appropriately between scheduled call time, offline email work , and occasional projects
Nov 2007Sep 2010

Inventory Specialist

Best Buy Co., Inc
  • Create store displays for upcoming promotions and releases
  • Return stale inventory that was no longer needed or otherwise didn't sell
  • Receive and catalog new inventory and ensure that it was displayed properly