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Work experience

Aug 2011Present

Service Staff Lead

Cobbo, Inc.

Direct Service Staff Lead; Plymouth, MN

At Cobbo I lead a group of nine direct service staff in caring for four young adults with varying mental disorders. Some of my responsibilities include:

  • Employee training and disciplinary action
  • Control of basic financial records including client bank accounts and petty cash funds
  • Schedule and run client appointments
  • Transcribe/Discontinue medicine, maintain medical reports
  • Assist in the day-to-day tasks of our clients, including: cooking, cleaning, monitoring behaviors, passing medications, and making sure our company is providing an environment that's healthy and fun
May 2011Oct 2011

Telemarketing Team Director

American Family Insurance

Telemarketing Team Director; Edina, MN

I worked for Aaron Lissarrague for a period of time while I was deciding if I wanted to go into insurance. During that time, I led a team of two others in setting and achieving goals directly related to improving the sales of auto, life and home insurance. My duties included:

  • Implementing a set of benchmarks for number of phone calls being made per night, as well as how many prospect meetings we could arrange per week
  • Supervised employee work ethic; responsible for boosting team morale to keep up with quota
  • Coaching the team on skills including calling techniques, customer service etiquette and effective sales methods Responsible for reaching team targets
Mar 2010Aug 2010

HMS Host


Shift Supervisor; St. Paul, MN

Starbucks was the first company I ever worked for. After looking for an opportunity to advance, the district manager offered me the position as the shift supervisor over the Starbucks locations in the MSP airport, some of the busiest Starbucks locations in the Metro. Some of my responsibilities included:

  • Allocating banks and depositing large sums of money
  • Handle supply orders for location
  • Knowing and working with a cross cultural team of over twenty baristas to serve a multicultural customer base



Patty Hunter; Cobbo, Inc. Director

Aaron D. Lissarrague; American Family Insurance Lissarrague Agency



Med Administration

First Aid