Resolve TennCare eligibility appeals. Implement orders given by Administrative Judges to grant, dismiss, or remand appeals for the appellant and/or the State of Tennessee. Review documentation to determine eligibility for applicants in all TennCare programs.
Previous held positions at TennCare:
Managed Care Specialist 1, April 2015 - July 2015
Administrative Assistant 1, December 2014 - March 2015
Converse with customers to determine details of computer problems. Reassemble machines after making repairs or replacing parts. Resolve customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Plan or direct development or communication of informational programs to help bring in more visitors to Tennessee State Parks. Prepare or edit organizational publications for internal and external audiences, including statewide media contact list, geocaching in state parks, and press releases.
Prepare, rewrite, and edit copy to improve readability, or supervise others who do this work. Verify facts, dates, and statistics, using standard reference sources. Develop story or content ideas, considering reader or audience appeal. Plan the contents of publications according to the publication's style, editorial policy, and publishing requirements. Allocate print space for story text, photos, and illustrations according to space parameters and copy significance.
Exceptional communications skills in listening, verbal, and written.
Proficient with MS Office (Word, Excel, PowerPoint, and Access) and Adobe programs (InDesign, Photoshop).
Dependable on flexibility/adaptability within an organizational structure.
Intermediate interpersonal skills that continue to develop on a daily basis.