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Work experience

December 2015October 2016

Guest Relations

Mayta Restaurant by Jaime Pesaque
  • Maintain complete knowledge of Dining room Layout, table/seat/section numbrs. Proper tale set ups, room capacity, hors of operation, prince range and dress code.
  • Follow the Restaurant reservation pocedures.
  • Email the daily house coumts, arrivals, departures and VIP's.
  • Follow all epartments policies/ service procedure.
  • Communicate reservtion or cancellation change to managementas they arise throughout the shift.
  • Ensure that the Reception desk is cleaned and organized all the time.
  • Greet the guests at the entrance, then guide the guest while explaining the history and the concept of the venue.
  • Ensure that the tables are set to the best service of the guest.
  • Maintain positive Guest relations at all times.
October 2012December 2015

Head Receptionist

RIVA Beach Club Dubai
  • Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meeting, business meetings, employee appreciation events and virtual events.
  • Calculate budgets and ensure they are adhered to.
  • Supervise and assist Banquet operations before, during and after events.
  • Preparation of offer letters according to guests requirements and availability.
  • Active follow up on sent offers and sending revised offers as per guest requirements.
  • Follows up on payments systematically.
  • Assures events are either confirmed or released in a timely manner to avoid regretting business and to assure reasonable preparation time for events.
  • Planning implementation and follow-up for all special events.
  • Develop and maintain event database.
  • Manage all aspects of volunteer committees and volunteer coordination including recruiting casual staff, supervision and trainings.
  • Supervise and coordinate with event contractors.
  • Actively participate in staff committees as necessary and appropriate.
  • Managed the reservation of the Restaurant and supervise the floorplan to ensure the smooth operation and flow of service in the venue.
  • Actively takes part in the daily duties of the Restaurant, including greeting and seating the guest and taking their drinks order. Communicating with the waiter in a friendly and professional manner.
  • Scheduled reservations over the phone and in person.
  • Maintain the host book, including schedules, reservations and duties.
  • Made great first impression to arriving guests.
  • Escorted to their selected tables, provided menu and wine list.
  • Engaged waiting guests in small talk to ensure they felt welcome.
  • Ensure all guests and colleagues incidents are appropriately managed, recorded and reported in order to achieve their satisfaction while adhering to the policies and procedures.
  • Carries out the duties specified on the daily, weekly and monthly task list of the restaurant in order to meet service standard.
  • Recruiting and trained the newly hired Hostess.
  • Conducted the shift through customer focused service delivery and effective staff supervision.
  • To be fully conversant with the facilities, services and special promotions offered by the Beach Club and to pass this information on to the guest in order to maximize the sales of the venue.
  • In absence of Assistant Manager, assist the Restaurant Manager in the preparation of accurate forecasts for the business on a weekly, monthly and quarterly month basis.
Aug 2010Aug 2012

Waitress (Pre-Opening Team)

Ferrari World Abu Dhabi
  • Carries out the duties as specified on the daily, weekly and monthly task list of the restaurant in order to meet service standard.
  • Be fully aware and knowledgeable of all products sold in F&B outlets in order to promote suggest and upsell these products to the guest in order to increase revenue, per cap and guest satisfaction.
  • Suggests drinks before meal and desserts and after dinner cordials in order to meet the suggestive selling procedure.
  • Deal with problems and complaints courteously and efficiently in order to follow the guest complaint standard.
  • Ensures that all food served to the standards of the SOP manual and enquire with the guests as to whether their dining experience is satisfactory.
Oct 2007Aug 2010

Hostess (Pre-Opening Team)

InterContinental Hotel
  • Delivering excellence service at all times.
  • Dealing with all inquiries in a professional and courteous manner, in person, on the telephone or via email.
  • Managed the reservation of the restaurant and supervise the floor plan to ensure the smooth operation and flow service in the outlet.
  • Administer all reservations, cancellations and no shows in line with Hotel policy.
  • Assisted and guest and explain the types of service and tour them in the buffet section.
  • Keep up to date with current promotions, to provide information to the guests.
  • Fulfilled all reasonable requests from guests.
  • Managed to resolve all guest complaints in glitch report system for further follow up skills.
  • Conducted a training for newly hired Hostess of the Restaurant.
  • Promoted the desired work culture around the five core values of trust, integrity and respect to the team and brand ethos.

Education

Skills

English Proficient

Good communication skills in both written and verbal communication.

Computer Literate
  • Microsoft Outlook 2010
  • Microsoft Word, Excel, Publisher
  • Microsoft Power Point
  • Reserve Out System
  • Respak System
  • Micors Point of Sale System

Certifications and Awards

Dec 2014Present

Employee of the Month (DECEMBER)

RIVA Beach Club Dubai
Jul 2011Jul 2012

Intergrity Award

Ferrari World Abu Dhabi
Nov 2010Nov 2011

Certificate of Appreciation

Ferrari World Abu Dhabi

Commitment and Hardwork (Pre-Opening Team)

Nov 2010Nov 2011

Service Achievement Award

Ferrari World Abu Dhabi

One Year Service

Dec 2009Dec 2010

Magic Moments Award

InterContinental Hotel Dubai Festival City
Jan 2008Jan 2010

Certificate of Appreciation

InterContinental Hotels Group

Dedication and efforts in opening the InterContinental Hotel and Crowne Plaza Hotel