Education
Feb 2012 - Feb 2012
Sep 2010 - Mar 2011
Summary
Enjoy the potential for new challenges; my goal is to achieve the opportunity to incorporate my background and technical education into Network/System Administration.
I am a certified MCSA (Microsoft Certified Systems Administrator) and MCITP (Microsoft Certified Information Technology Specialist) Enterprise Security Administrator with networks, which has been exposed to and excelled in high volume, and fast pace repair in multiple sites.
Awards
MRWC Volunteer of the Year – 2010
TECHNICAL EXPERTISE
Platforms: Windows 2000 Advanced Server, Windows 2003/ 2008 R2 Server, SBS 2011, Novell, and Linux (Kubuntu, Ubuntu),Windows 95/98/Me/NT/2K/XP/Vista/7/8, MSDOS, Macintosh OS 9.
Networking: TCP/IP, VPN, Wi-Fi, Active Directory, and Data Servers
Tools/Applications: Microsoft Remote Desktop/ Assistant, VMware Workstation, Citrix XenApp, Remote Desktop Connection, Oracle Applications, Microsoft Office Suite 95, 97, XP, 2000,2003, 2007, 2010, Norton Antivirus, Norton Ghost, McAfee Antivirus, Partition Magic, GCC Database, Internet Explorer, and Firefox.
Hardware: Cisco Wireless, Linksys enterprise level switches and routers, EMC, Ethernet, Network and Desktop Knowledge, Dell, IBM, and HP Laptops/ Desktops, multiple Printers, Scanners, Wyse Terminals, PDAs, and Digital Cameras.
Upgrades: CD-ROMs, Motherboards, Power Supplies, Processors, PCI Cards, and Hard drives.
Other Expertise:
- Take ownership of issues and resolve them with a sense of urgency.
- Assist with the setup and configuration of EMC, VMware, and Cisco products.
- Maintain the Asset management of the IT equipment.
- Experience with SAN, NAS, and IP networking administration.
- Removing, adding, and resetting passwords in Active Directory.
- Install and maintain hardware, also installed and maintained Windows OS for Desktops as well as Servers.
- Experience with SAN, NAS, and IP networking administration.
Work experience
2012 - 2012
Help Desk /Field Services Engineer
IT4 Inc.
Responsible for providing remote help desk support as well as onsite support for clients. Possess strong troubleshooting and diagnostic skills, also familiar with network and infrastructure components as well as basic systems administration, and have strong customer service skills. On call monthly rotation for after hours, holiday, and weekend support.
2011 - 2011
Desktop Level Two for the Northeast Division
Kleinfelder/ S E A
Responsibilities involve working independently or integrating into an existing team and assisting with the daily operations.
Duties included virus and spam control, desktop support, remote access, email, wireless, and field support.
Complete hardware support, PC and laptop diagnosing and repair, printer installs, Peripheral and component level diagnosing and repair.
2010 - 2010
System and Desktop Administrator
Merrimack River Watershed Council
Duties include working independently and assisting with the daily operations of a non-for-profit business. Duties include virus and spam control, desktop support, Server support, remote access, and email. Complete hardware support, PC, laptop, server diagnosing and repair, printer installs, Peripheral and component level diagnosing and repair, completing server back-ups, and working with 3rd party software vendors for more complex issues.
2008 - 2009
Midwest Level 2 Desktop Support
ExxonMobil
Assignments involve working independently or integrating into an existing team and assisting with the daily operations. Duties include virus and spam control, desktop support, remote access, email, wireless, and field support. Complete hardware support, PC and laptop diagnosing and repair, printer installs, Peripheral and component level diagnosing and repair.