Scott Wilson

Scott Wilson

Summary

Summary of Qualifications:

* Solutions-oriented, business-savvy, energetic and innovative executive combining 27 years of technology knowledge and strong experience gained within several public- and private- sector industries.

* Effective leader with expertise in IT strategic planning, technology applications and operations in an executive leadership capacity.

* Proven track record managing and motivating cross-functional teams in a mentoring fashion to deliver unprecedented results.

* Reputation for no-nonsense approach to leveraging technology investments to deliver state-of-the art technology solutions with a customer-service focus.

* Recognized for ability to apply common sense solutions to complex business challenges, particularly in realizing business strategy through practical application of technology

* Facilitator of communications between technical and non-technical audiences

Professional Profile:

* 27 years Information Technology experience, public and private sectors

* 18 years Information Technology management experience (12 years Director-level)

* Budget management as much as $10 million annually

* Managed as many as 35 technicians, supervisors, managers and directors

Industries:

* Aerospace Manufacturing

* Municipal Government

* Health Care

* Telecom Utility

* Higher Education

* Telemarketing / Teleservicing / Call Centers / Marketing

* IT Consulting / Outsourcing

Experience managing:

Applications programming

Capacity planning / performance tuning

Client services / help desk

Computer operations

Data networking

Database administration

Disaster recovery / disaster avoidance / business continuation

Information / networking security

Internet / intranet

PC & server administration

Storage administration

Systems programming / systems administration

Telephony / voice networking

Work History

Work History

Associate Director of Technical Services - Computing Services

http://www.unmc.edu

* Directed the acquisition, deployment, maintenance and decommissioning of all computing hardware, systems software and networking for a state university medical school * Provided oversight, direction and leadership to a team of 11 computer systems programmers; network and PC/LAN specialists * Maintained and administered a budget of approximately $1.5 million annually * Completely redesigned and re-deployed the campus data network and wide area links to other campuses, simplifying the network by significantly reducing the numbers of devices and network protocols* Commissioned external review of system and network security * Negotiated, documented, administered and reported actual performance against Service Level Agreements (SLAs) with key customer constituencies* Designed, championed, gained support for and administered a reorganization of the technology infrastructure teams to make them more responsive to customer needs

Jun 2004 - Mar 2007

Account Management Senior Manager (IT Site Executive)

Perot Systems Corproration

* Functioned as the de facto CIO for Perot's customer Catholic Healthcare West (CHW) for four hospitals, a behavioral health center, and two centralized hospital business offices* Initiated and directed project definition, estimation, resourcing and execution for all information technology projects* Administered capital and operating budgets of approximately $10 million per year* Directed all aspects of acquisition, design, development, installation, implementation, and operation of IT functions in support of business and patient care processes* Designed and commenced implementation of wireless voice and data networking for three hospitals* Designed and completely implemented data network upgrades for three hospitals and a centralized hospital business office* Commenced the design and planning for new phone switches, instruments, voice mail, and cable plant for two hospitals and two centralized hospital business offices* Oversaw projects of standardization, modernization, efficiency improvement, and other objectives* Negotiated and managed Service Level Agreements (SLAs) for computing and networking services* Established Virtual Private Networking (VPN) and Citrix connectivity for physicians and other external customers* Deployed videoconferencing systems

Nov 2001 - Mar 2003

Senior Director of Technology Services & Information Security Officer

http://www.lovelacesandia.com

* Directed all information technology infrastructure functions for a hospital, twelve satellite clinics and retail pharmacies* Directed the acquisition, deployment, maintenance and decommissioning of all computing and networking hardware and systems software* Maintained and administered a budget of approximately $10 million annually * Reduced availability outages on critical systems by more than 90% * Led team to deliver technology support in a customer-oriented manner in order to maximize the performance, availability, and reliability of voice and data networks and other infrastructure computing technologies* Expanded and upgraded data network in a cost-effective manner using equipment obtained via creative acquisition techniques* Implemented network intrusion detection* Implemented resolutions to open action items identified by internal and external security audits* Brought change management in house and implemented paperless techniques for change documentation and approval* Directed regular and successful disaster recovery exercises

Sep 1999 - Oct 2000

Director of Systems & Technologies

Laboratory Corporation of America (LabCorp)

* Directed the acquisition, deployment, maintenance and decommissioning of all centralized mainframe computing hardware and software* Provided oversight, direction and leadership to a team of 18 computer systems programmers, database administrators and their managers* Maintained and administered a budget of approximately $1.7 million annually * Worked closely with executive and other management team members, physician customers and other stakeholders to identify need and to ensure "customer delight"* Reorganized department into a more streamlined and functional organization

Jan 1997 - Nov 1998

Director of Information Systems

SITEL Corporation

* Directed the acquisition, deployment, maintenance and decommissioning of all computing hardware, software, networking and telephony for several call centers in three states* Provided oversight, direction and leadership to a team of 30 computer programmers; computer operators; computer technicians; systems, network and telephony specialists * Maintained and administered a budget of approximately $4 million annually * Implemented and integrated digital voice capture and other state-of-the-art technologies, such as the installation and implementation of a high-bandwidth fiber-optic voice and data Municipal Area Network (MAN) * Developed and delivered numerous presentations to executives and prospective customers* Implemented Nortel call accounting functions* Reorganized department to be more focused on customer service and deliverables* Participated in RFI/RFP authorship/development and vendor relations* Established Virtual Private Networking (VPN) connectivity for employees at remote locations* Designed and deployed mechanism for distributing internal business documentation via intranet (as opposed to hardcopy)

Jun 1989 - Aug 1995

Technical Support & Data Center Operations Supervisor

http://www.kp.org

* Directed the research, comparison, cost-justification, acquisition, testing, documentation, deployment, maintenance and decommissioning of mainframe computing hardware and systems software for the world's largest Health Maintenance Organization (HMO) * Led a team of technicians responsible for computing infrastructure technologies* Maintained and administered a budget of approximately $3 million annually * Worked closely with the physician customer/owners of the enterprise to identify technology needs and to fulfill them in a cost-effective manner.* Redesigned change and problem management control and documentation processes* Improved online system availability by approximately 15%* Oversaw the split, movement and consolidation of several data centers * Achieved and maintained on-line systems availability in excess of 99.5% * Trained as a Total Quality Management (TQM) / Continuous Quality Improvement (CQI) team leader and facilitator* Planned and executed Kaiser's first ever disaster recovery exercise

Nov 1988 - Jun 1989

Systems Programmer Specialist

Northrop Electronics Division

·Performed the research, comparison, cost-justification, acquisition, testing, deployment, maintenance and decommissioning of all IBM mainframe computing hardware and systems software for a division of a leading aerospace manufacturer

·Performed a complete replacement and re-implementation of information security

·Wrote, tested, implemented, documented and maintained original code and modifications to operating systems and other systems software in support of the above-mentioned functions

Jul 1984 - Oct 1988

Systems Programmer

City of Long Beach, California

·Performed the research, comparison, cost-justification, acquisition, testing, deployment, maintenance and decommissioning of all IBM mainframe computing hardware and systems software for a city government

·Performed a complete installation and implementation of information security

·Wrote, tested, implemented, documented and maintained original code and modifications to operating systems and other systems software in support of the above-mentioned functions

·Wrote, tested, implemented, documented and maintained original applications to assist computer operators and systems programmers perform their jobs more efficiently and effectively

·Donated several of the applications and other original program code described above to public domain software user's groups, and represented the City at their meetings

Sep 1981 - Jul 1984

Associate Systems Programmer

GTE Data Services, Inc.

·Performed the research, comparison, cost-justification, acquisition, testing, deployment, maintenance and decommissioning of some IBM mainframe computing hardware and systems software for a service organization devoted to a public utility company in a 24x7x365 environment

·Provided all computer applications programming, systems administration, operations, networking, etc. for a pair of Honeywell minicomputers servicing about a dozen clients

·Wrote, tested, implemented, documented and maintained original code in support of the above-mentioned functions

May 1980 - May 1981

Computer Systems Analyst II

http://www.usf.edu

·Inventoried and documented all of the systems software available to academic, administrative and student users of a computing center on a state university campus

·Provided consultation and assistance to academic, administrative and student users of a computing center on a state university campus

·Taught classes in the use of computers and computing resources

·Wrote, tested, implemented, documented and maintained original code in support of the above-mentioned functions

Education

Education
Sep 1984 - May 1989

MBA

http://www.csulb.edu

MBA       California State University - Long Beach   May 26, 1989      Concentration in Finance

Sep 1977 - Jun 1980

BA

http://www.usf.edu

BA - Business Administration University of South Florida - Tampa June 15, 1980 Concentration in Business Management