Scott P. McQueeney


Talent Management professional with 14+ years of experience in human resources, currently specializing in  performance management and improvement, workforce planning, succession planning, and training design and delivery.

Work experience

Work experience
Sep 2014 - Present

Manager of Employee Training and Development

ZOLL Medical Corporation
  • Promoted to recognize additional responsibilities of directing leadership development initiatives and upgrading performance management processes
  • Contributed as a key member of the Epicor HCM implementation team, guiding data integration from multiple incongruous systems into a single portal. Oversaw validation testing, developing and executing test scenarios, and training users; implementation completed on time and on budget
Nov 2010 - Sep 2014

Training & Development Specialist

ZOLL Medical Corporation
  • Recruited to support a learning-centric organizational culture through the development of a formalized training and development presence within the organization
  • Launched employee training programs covering areas of: Communication, Customer Service, Conflict Resolution, Coaching, Managing Performance, Change Leadership, and Motivation
  • Responsible for corporate recruiting with the reimbursement departments; Organized two successful open-house hiring events, resulting in identification of 10+ qualified candidates
  • Developed and launched a formal organization-wide new employee orientation program designed to improve employee retention and reduce time to effectiveness 
  • Provided one-on-one coaching to leaders throughout the organization in areas of performance management, succession planning, employee relations, and professional development
  • Charged with leading the revision and development of corporate policies focusing on Travel, Safety, FDA Awareness and HIPAA
  • Compiled and published monthly executive staff communications reporting key metrics and accomplishments by function
  • Executed an initiative to gather information on employee engagement through an online survey
Apr 2010 - Nov 2010

Talent Development Manager

Education Management Corporation
  • Executed and aligned corporate talent development strategy with organizational business strategy and objectives specifically in the areas of Leadership Development, Mandatory Training Compliance, Succession Planning, and Performance Management
  • Oversaw the development of a new curriculum targeted at developing the leadership pipeline; creating custom materials resulted in savings of over $60,000 annually on participant materials
  • Enhanced Succession Planning process to align talent mapping results against key business metrics of revenue, persistence, turnover, compensation, and employee opinion survey results
Sep 2008 - Apr 2010

Project Manager, Talent Development Programs

Education Management Corporation
  • Partnered with HR leaders to establish effective approaches to training and development at various levels of the organization including but not limited to: Executive Presence, On-Boarding, Personal Effectiveness, Performance Management, Customer Service, and Professional Development
  • Established new training venues for EDMC University including on-demand, online development programs available to over 23,000 employees
  • Championed the launch of a training initiative which emphasized the importance of Individual Development Plans to support the workforce planning needs and organization strategy 
  • Served as training business lead for a cross-functional project to propose a company-wide Talent Management System including: Performance Management, Succession Planning, Applicant Tracking, and Learning Management
  • Partnered with the Project Management Office to create a multi-tiered training curriculum for the growth and development of business analysts
Oct 2006 - Sep 2008

Training Specialist

Education Management Corporation
  • Developed a comprehensive plan for aligning corporate educational programs with core competencies while enhancing the department's consultative role with key business partners
  • Invited as guest speaker and educator at the annual conference of Directors of High School Recruitment delivering specialized content on Team Building, Communication & Leadership Skills
  • Facilitated training curriculum covering competencies including: Team Building, Work Standards, Managing Conflict, Communication, and Building Customer Loyalty
  • Assisted in executing a communication plan and train-the-trainer program for bringing an electronic time and attendance system to more than 10,000 employees at over 80 locations
  • Developed and facilitated workshops to ensure the successful launch of the OAD behavioral survey for the purposes of employee acquisition, development, and team-building
  • Designed the dynamic EDMC University intranet site to facilitate course scheduling and registration; this resulted in an increase in both course registration and the development team's productivity
  • Partnered with IT to develop and deliver online instructional videos for strategic IT initiatives: Creating Email Accounts, Conference Room Scheduling, and Email Archiving
Sep 2005 - Oct 2006

Human Resources Reporting Specialist

Education Management Corporation
  • Managed a cross-functional team in successfully developing personalized total compensation statements in an effort to improve employee satisfaction through greater communication
  • Recruited as a vital and highly effective team member responsible for conducting end-user system navigation training in conjunction with the eTime - time and attendance system pilot
  • Facilitated functional training of the Lawson HRIS system for new HR employees
Jan 2004 - Sep 2005

Human Resources Analyst

Mine Safety Appliances, Co.
  • Authored a comprehensive benefit enrollment workbook which addressed opportunities identified in employee satisfaction surveys and drastically reduced the number of benefits-related questions during open enrollment
  • Managed a cross-functional team in developing illustrations of individual bonus calculations for providing a clear link between individual performance and incentive compensation
  • Facilitated educational programs covering health and welfare benefits providing future retirees with an overview of what to expect upon retirement
  • Produced a multimedia Retirement Plan Presentation using internal resources; the result was an immediate increase of 401(k) participation among field sales associates
Aug 2000 - Jan 2004

Benefits Administrator

Mine Safety Appliances, Co.
  • Developed personalized annual total compensation statements for all full time associates; by utilizing internal resources, the company saved over $25,000 annually
  • Developed and branded an employee benefits site which provided a central source for distributing benefits communications materials, reducing printing and distribution costs
  • Assisted in developing and executing annual multi-location employee benefit fairs to promote awareness about health and welfare issues
  • Received the “Values in Action” award for making “Significant progress towards organizational goals in employee communications” by re-engineering internal databases to make them more user-friendly; reducing the time needed to complete routine administrative tasks
  • Integral member of audit team that identified and corrected a system error; resulted in an immediate savings of $5,500 in medical claims
Jan 1998 - Aug 2000

Member Services Respresentative

Highmark Blue Cross Blue Shield
  • Provided customer service in a dedicated setting for: Eckerd, Equitable Resources, Federated Investors, Mine Safety Appliances Company, PPG, and Sony
  • Coded and processed executive medical claims for Federated Investors.
  • Primary claim processor and contact for Mine Safety Appliances, Company
  • Mentored newly-hired Member Service Representatives. Assisted in internal audits of claims systems and operations
  • Ensured client satisfaction through exceptional customer service while maintaining a greater than 99% accuracy rating as indicated by internal audit




South University
  • Graduate with High Honors (GPA: 4.0)
  • Sigma Beta Delta National Business Honor Society



OAD Administrator

Organization Analysis and Design

Facilitator for DDI Learning Systems

Development Dimensions International