Scott Lumsden

Work History

Work History
Apr 2008 - Present

Company Director


Private Limited Company, providing Business & Management Consultancy and English language tuition to individuals and business.

Mar 2012 - Present

Chief Operations Development Director


Fixed term contract looking at the operational ability of the company and advising on areas of improvement so that the company can improve current client satisfaction and acquire new clients.

HOLICON is a Polish contact centre with four sites located in Poznań and Ostrów Wielkopolski, providing a wide range of services.

Key clients include Polish and multinational corporations operating within the Financial Services, Telecommunications, Automotive, Utilities and Public Administration sectors.


Customer Service / Care, Technical Support, Sales (Inbound and Outbound), Back Office, Collections, X&U, Customer Retention

Jul 2008 - Jul 2011

Site Director


During my tenure at Sitel I was Site Director for different sites in Newcastle-upon-Tyne (Unitied Kingdom), Eindhoven and Almelo (The Netherlands) and Geel and Diegem (Brussels).


Sep 1996 - Jun 2000

2:1 Hons BSc

University of Plymouth