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I have over 15 years of award-winning experience in Project Management, Client Services, and Business Systems with a reputation of tackling complex and large organizational tasks resulting in recognition from upper management, clientele, and team members. I am a passionately committed leader that is focused on product and process improvement for the users and clients while never losing site of the financial goals of the organization. I consistently meet my goals of adding to the profitability of my employer while improving the customer experience at the same time.

Throughout my career, I have earned a reputation as an exceptional problem solver, trainer, mentor, and communicator. If your company is looking for an unparalleled combination of innovative leadership and expertise in promoting efficiencies, let’s have a conversation about how my abilities can help you achieve your next level of success.

► Change Management Expert
► Strongly Skilled at Process Improvement
► Masterful in Complex IT & Client Project Management

Core Strengths:

◆ Systems Integration & Optimization
◆ Project Management
◆ Resource Analysis
◆ Cost Control
◆ Conceptual Thinker
◆ Multi-Site Management
◆ Detailed Oriented
◆ Customer Focused

Key Skills: Solutions focused problem solver ● Consistently Cross-Trains team members to build depth ● Meets demanding objectives within tight deadlines ● Superb technical and analytical abilities ● Great attention to detail ● Strong leadership and creator of workable plans and processes ● Team centric ● Focused on profitability ● Self sufficient

Work experience


Project Director, TV Monitoring Network

Extreme Reach

The TV Monitoring Network provided analytics for advertising campaigns by monitoring for advertisements when they air on broadcast networks. 

● Created SOP reducing customer on-boarding from 4 weeks to 1 week
● Reduced tracking time by 50% by eliminating redundant data entry
● Created visual training manual reducing customer support calls by 75%
● Saved company $1,000/monthly in refunds by increasing customer communication


Director Client Services


● Saved $100K in labor expenses annually by implementing improved workflow strategies
● Created a 24 hour/day service offering without increasing headcount
● Increased daily productivity by 10% creating automated report generation (Crystal Reports)
● Saved $75K annually by centralizing company servers


Director Business Services


● Directed an $100k digitization/encoding project for a major movie studio
● Saved an estimated $50K in labor expenses by providing the necessary business intelligence to map proprietary enterprise business program with SAP
● Increased the efficiency by 75% for the internal solution to deliver radio ads electronically by improving the process and query logic


Business System Manager


● Saved company $600k annually by creating in-house solution stopping the need for 3rd party vendor
● Managed a yearlong conversion project from DOS to Windows/SQL resulting in being named Employee of The Year
● Implemented internal fax solution boosting business line profitability from 68% to 98%


IT System Manager


● Provided end user support and training on all MS Office programs as well as the proprietary business enterprise program
● Administered and supported all IT network infrastructure which included Cisco switches/routers and MS Active Directory Servers
● Created yearly IT budgets forecasting capital expense


The University of Texas at El Paso