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Summary

I have over 15 years of award-winning experience in Project Management, Client Services, and Business Systems with a reputation of tackling complex and large organizational tasks resulting in recognition from upper management, clientele, and team members. I am a passionately committed leader that is focused on product and process improvement for the users and clients while never losing site of the financial goals of the organization. I consistently meet my goals of adding to the profitability of my employer while improving the customer experience at the same time.

Throughout my career, I have earned a reputation as an exceptional problem solver, trainer, mentor, and communicator. If your company is looking for an unparalleled combination of innovative leadership and expertise in promoting efficiencies, let’s have a conversation about how my abilities can help you achieve your next level of success.

► Change Management Expert
► Strongly Skilled at Process Improvement
► Masterful in Complex IT & Client Project Management

Core Strengths:

◆ Systems Integration & Optimization
◆ Project Management
◆ Resource Analysis
◆ Cost Control
◆ Conceptual Thinker
◆ Multi-Site Management
◆ Detailed Oriented
◆ Customer Focused

Key Skills: Solutions focused problem solver ● Consistently Cross-Trains team members to build depth ● Meets demanding objectives within tight deadlines ● Superb technical and analytical abilities ● Great attention to detail ● Strong leadership and creator of workable plans and processes ● Team centric ● Focused on profitability ● Self sufficient

Work History

20132015

Project Director, TV Monitoring Network

Extreme Reach

The TV Monitoring Network provided analytics for advertising campaigns by monitoring for advertisements when they air on broadcast networks. 

● Created SOP reducing customer on-boarding from 4 weeks to 1 week
● Reduced tracking time by 50% by eliminating redundant data entry
● Created visual training manual reducing customer support calls by 75%
● Saved company $1,000/monthly in refunds by increasing customer communication

20102012

Director Client Services

Filmcore

● Saved $100K in labor expenses annually by implementing improved workflow strategies
● Created a 24 hour/day service offering without increasing headcount
● Increased daily productivity by 10% creating automated report generation (Crystal Reports)
● Saved $75K annually by centralizing company servers

20072010

Director Business Services

Filmcore

● Directed an $100k digitization/encoding project for a major movie studio
● Saved an estimated $50K in labor expenses by providing the necessary business intelligence to map proprietary enterprise business program with SAP
● Increased the efficiency by 75% for the internal solution to deliver radio ads electronically by improving the process and query logic

20002007

Business System Manager

Filmcore

● Saved company $600k annually by creating in-house solution stopping the need for 3rd party vendor
● Managed a yearlong conversion project from DOS to Windows/SQL resulting in being named Employee of The Year
● Implemented internal fax solution boosting business line profitability from 68% to 98%

19962000

IT System Manager

Filmcore

● Provided end user support and training on all MS Office programs as well as the proprietary business enterprise program
● Administered and supported all IT network infrastructure which included Cisco switches/routers and MS Active Directory Servers
● Created yearly IT budgets forecasting capital expense

Education

The University of Texas at El Paso