Scott Howard

Summary

  • Worked as a Lotus Notes Administrator for over 11 years.
  • Launched 4 Lotus Notes/Domino upgrades versions: 4.5 - 5, 5 -6.5, 6.5 - 7.02, 7.02 - 8.5.
  • Instrumental in Designing BlackBerry Administration processes.
  • Multiple awards for going above and beyond as well as customer satisfaction awards.
  • Consistently held a 3.5 GPA.

Work History

Work History
Mar 2008 - Present

Lotus Notes/BlackBerry Administrator

Solving I.T. Inc.

Administrator/Server Analyst            Creation/deletion of ID and Mail files through the ID Manager system            Management of ACLs            Mail routing problems            Server outages/communications            Replication issues            Remote control of servers to reboot/restart the physical box            Discover/troubleshoot why a server crashed and recover information            Call IBM for vendor support issues            Experienced with support end users in a citrix environment            Remote control of client PCs to correct Notes client issues            Support of various application databases            Assisted with the R5 to R7 upgrades to the customer base            Worked on upgrading Mail files to 8.5 from 7.03            Field Lotus Notes questions by phone and ticketing system            Sametime SMS support            Basic Windows XP support related to Lotus Notes email systems            Network support related to Lotus Notes email systems            Troubleshoot internet email issuesInternet Email/Spam Filtering            Whitelist/Blacklist domains using Trend Microsystems IMSS            Create Firewall rules to disable spamming            Assist with security policy creation/enforcement            Track internet email messages and determine why it was blocked/deleted            Log tracking of internal messagesBlackberry Support            Create/delete Blackberry accounts            Order from vendors/deliver to customers            Troubleshoot Blackberry handheld email issues            Enable IT Policy on the handhelds            Setup the Blackberry handheld devices for customer base            Act as liaison between Mobile carrier and user to ensure proper function of the device Administrator for AT&T Premiere ordering and account management for both Blackberry and cell phonesMacintosh Support            Troubleshoot issues regarding Mac OSX and Lotus Notes connectivity.                 

Aug 2005 - Mar 2008

Lotus Notes Lead Analyst/Email Administrator/Helpdesk Analyst

http://www.volt.com

Creation/deletion of ID and Mail files through the IMAP change system

            Lead a team of 7 members 

            Supervised the quality of work for my team

            Management of ACLs

Mail routing problems

Server outages/communications

Replication issues

Remote control of servers to reboot/restart the physical box

Remote control of client PCs to correct Notes issues

Support of various application databases

Assisted with the R5 and the ND6 upgrades to the customer base

Field Lotus Notes questions by phone

Sametime support

Basic Windows XP support related to Lotus Notes email systems

Network support related to Lotus Notes email systems

Field 2nd level 6 Sigma support questions

Upgrade Mailfiles from version 5 to version 6.5

Dec 2004 - Aug 2005

Technology Help Desk Analyst

RSM McGladrey Network

Technology Helpdesk Analyst

Created/Deleted ID files

Performed name changes on ID files

Recertified ID files

Access control issuance & maintenance

Fielded phone calls with regard to Lotus Notes issues (resolve rate: 95%)

Worked with IBM for resolution to new Lotus Notes problems

Assisted with the installation of field servers

Supported application databases

Assisted with Notes client upgrades to version 6 from version R5

Assisted with Notes application database upgrades to version 6 from R5

Performed web conferences for customers to demonstrate Notes upgrades

Responsible for end of the month metrics

Creating, and updating instructional guides and documentation

Support of Colligo software

Support of MCI Dialer

Assisted with licensing communications

Basic Windows XP support related to Lotus Notes email systems

Network support related to Lotus Notes email systems

Mar 2000 - Dec 2004

Lotus Notes Administrator

http://www.us.manpower.com/

Manpower Professional consulted for Caterpillar, INC.

Helpdesk Analyst

Creation/deletion of ID and Mail files

Management of ACLs

Mail routing problems

Server outages/communications

Replication issues

Remote control of servers to reboot/restart the physical box

Remote control of client PCs to correct Notes issues

Support of various application databases

Assisted with the R5 and the ND6 upgrades to the customer base

Field Lotus Notes questions by phone

Sametime support

Basic Windows XP support related to Lotus Notes email systems

Network support related to Lotus Notes email systems

Apr 1998 - Mar 2000

Helpdesk Analyst

http://www.technisource.com

Helpdesk Analyst

Creation/deletion of ID and Mail files

Management of ACLs

Mail routing problems

Server outages/communications

Replication issues

Field Lotus Notes questions by phone

Education

Education
Aug 2000 - Present

38 Hours towards Associates Degree

http://www.icc.edu

Currently working toward the Microsoft Certified Desktop Service Technician (MCDST) certificate.

Illinois Central College

Multiple classes on various software packages including MS Word, MS Excel, Advanced Excel Formulas, MS Access, Adobe Acrobat, LAN/WAN Network concepts.I have experience with computer hardware, HTML, GroupWise Email Software, Outlook as well as CC Mail and HOST systems.I am familiar with the Windows XP OS, and MAC OSX, and have experience troubleshooting them.

I have experience with Computer Forensics/Data Acquisition specifically using EnCase Tools.

Formulated training in Helpdesk Concepts regarding ITIL standards.

Experienced Information Systems professional with demonstrated expertise in Lotus Notes Emails and Application Systems.

Possess strong thinking, troubleshooting skills and capabilities, as well as excellent interpersonal communication skills.

References

References

Doug Orwig