Accomplished project manager, contract manager and business analyst with over 12 years professional experience seeking full-time position in a challenging and thriving environment.
Self- motivated, hard working business professional with experience in a variety of areas such as project management, product management, regulatory affairs, business analysis, contract management, contract negotiation and administration.Talent for quickly adapting to needed roles as well as having a “jack-of-all-trades” ability.Career experience as both individual contributor and manager of direct reports.Flexible and versatile with ability to maintain level-headedness under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Oct 2009 - Mar 2011
Interim Marketing Manager
McKinley Marketing Partners, Inc.
Independent Marketing Consultant working with Verizon Global Wholesale, in Irving, TX. Project coordinator with responsibility for supporting key contract management and administrative initiatives associated with Verizon’s sale of wholesale landlines to Frontier Communications Corporation.
Key work functions:
· Work with internal and external parties to organize the various components needed to initiate, run and conclude major projects utilizing proficiency in communication skills, as well as extensive knowledge of database and key systems software. Member of project team including legal, product management, billing, regulatory and account management.
· Sole responsibility for managing and administering key business processes for hundreds of internal and external customers including a large number of contract management and administration-related tasks (i.e. contract research and analysis; technical writing; contract interpretation; project management of and preparation of customer notice letters to hundreds of customers; internal implementation, follow-up practices and database tracking functions).
· Complete contract research and analysis for a large variety of both external and internal customers.
Jan 1998 - Jan 2008
Sr. Consultant: Project Manager, Contract Manager and Business Analyst
Received numerous promotions over a 12 year career with Verizon Partner Solutions.Professional Experience:
-Managed end-to-end processes and team lead for award winning team responsible for process and procedure integration in response to major company merger.
-Managed and served as team lead for project consisting of hundreds of geographic locations and team members.
-Worked with large variety of professionals and key groups such as sales/account managers, regional engineers, legal and operations/planning managers, pricing/cost specialists, IT professionals, regulatory affairs and external customers.
-Led several IT initiatives consisting of systems integration and new system builds.
CONTRACT MANAGEMENT AND NEGOTIATIONS:
-Negotiated contracts for several seven-figure external customers, including negotiation of key contract provisions for top five customer accounts leading to increase in revenue.
-Worked with legal, finance, billing and operations teams to implement contract terms.
-Managed end-to-end processes and “life-cycle” functions for over 10,000 contracts, including implementation, compliance, termination, interpretation, database administration, tracking and reporting.
-Prepared tracking reports for both internal and external customers, highlighting key metrics and served as focal point for Senior Management team.
-Technical writing experience with contract development emphasis.
-Developed strategies for working with contract customers undergoing a merger or acquisition.
-Performed margin analysis and forecasting for high end revenue products.
-Experienced with MS Access, SQL, Customer Insight, CABS, CBSS, e-Portfolio, Lotus-Notes and MS Word, MS PowerPoint, MS Excel.
-Experience formulating and communicating results to executive management.
-Worked as business analyst on special team formed to analyze revenue assurance initiatives.
-Analyst and key contributor to special team formed to provide margin analysis for over 20 high end revenue products in six month time period. Responsible for completing margins for 10 of those products and completed all objectives.
-Served as lead systems tester for key IT initiative, providing key data and identifying areas of improvement.
-Worked as tariff author performing technical writing, working with a large number of groups such as pricing, product management and state regulatory commissions.
-Streamlined processes and procedures associated with contract compliance requirements with various state commissions reducing contract filing fees significantly.
-Worked as tariff author on large rate case tariff filings.
-Served as focal point/liaison between negotiations team and regulatory affairs regarding ensuring of contract compliance/regulatory requirements.
-Provided interpretation and explanation of tariff regulations, pricing models and business practices.
-Performed tariff research for internal and external customers, compiling and analyzing data in conjunction with pricing and costing models, including some forecasting and modeling.
-Performed database administration for network system used for execution of pricing models and tariff inputs.
-Manager/Supervisor of successful team of management employees with high-level responsibilities associated with maintaining compliance in accordance with federal, state and local law and identifying opportunities for revenue assurance.
-Hired, trained and supervised small team of employees responsible for contract compliance and administration of over 5,000 customer contracts serving in a quality/service assurance capacity.
-Developed processes and procedures used to train new employees, which became the departmental standard thereafter.
-Resolved several key regulatory issues resulting in significant company savings from state commission fees and charges.
Aug 1997 - May 2000
Master of Science
Measuring Discrimination in Major League Baseball: Evidence from the Baseball Hall of Fame Brown, Robert W., R. Todd Jewell, and Scott E. Miles
Applied Economics, Spring 2001