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  • Solutions-driven professional with extensive experience in project management and designing/implementing complex technical solutions.
  • Articulate communicator who can speak the languages of both technical and non-technical professionals; experienced and effective presenter.
  • Resourceful, creative problem-solver with proven aptitude to analyze and translate complex customer requirements and business problems and design/implement innovative custom solutions.
  • Customer-focused, highly organized self-starter with effective customer service skills and demonstrated ability to manage technical aspects of complex solutions, architect tailor-made customer solutions, build and maintain relationships, communicate solution strategy and provide technical expertise, support, and training to customers.
  • Motivated achiever who regularly exceeds goals, has been promoted regularly, and consistently earns high employee performance evaluations.

Work experience

Sep 2011Present

Systems Programmer III; Senior Management Analyst Supervisor

Florida Department of Children and Families
Nov 1992Sep 2011

Systems Project Analyst; Systems Project Administrator; State Fleet Administrator

Florida Department of Management Services, Division of Specialized Services

Management - Provided leadership and solutions to the DMS fleet management team on a wide array of fleet projects and initiatives. Worked with the executive office on fleet issues, reports, proposals, strategies, and policies for both the legislature and Governor's office. Met with legislative staff to discuss and report on fleet issues. Worked with private entities, such as Tax Watch, on fleet related issues and requests. Provided fleet related customer service to over 30 agencies comprising of more than 1,500 users. Provided project management support and facilitated customer adoption of the state's fleet card. Provided leadership and expertise to other state agencies on fleet policy development and strategies. Participated in contract negotiations for various fleet oriented contracts.

Information Technology - Developed and supported the state's fleet management system (EMIS). Development and support included all aspects of IT including database development and management; application design, development, programming and maintenance; end user documentation and training. System design included both legacy mainframe and web-based architectures. Developed and wrote an application program interface (AutoBrowse) that allows the state's fleet management system to interface with vendor websites via a web browser for both data extraction and data input. Developed and wrote a full featured email application program interface for the state's fleet management system. Developed and wrote the Disposal Management and Tracking system. Developed and wrote the Vehicle Rental Reservation system. Develop and wrote the Executive Aircraft billing system. Provided technical expertise and project management on various aspects during the implementation of the state's personnel system (PeopleFirst).

Dec 1985Oct 1992

Computer Programmer; Computer Analyst I & II; Systems Program Analyst

Florida Department of Management Services, Division of Information Services

Developed various complex computer systems as both a team member and a team leader. Duties included writing complex computer programs to data and systems analysis. Provided programming, systems analysis, and consulting expertise on various projects for the Department of Environmental Resources, Department of Administration, Department of Business and Professional Regulation, and the Department of Health and Rehabilitative Services. Developed and wrote an automated production control scheduling system that automatically controls, schedules, and initiates computer batch processes according to time-driven and event-driven activities. Developed and wrote a file archival and restoration system. Developed and wrote a tape management and tracking application for datacenter operations. Developed and wrote an application program interface for the Unisys' security module. Installed and supported operating systems, databases, and security software for the Unisys computer system. Installed and supported scheduling, document management, and tape management software for IBM computer system. Developed system applications that enhanced the management of both Unisys and IBM computer platforms.

Feb 1984Dec 1985

Computer Programmer

Florida State University, Center for Educational Technology

Wrote educational training software for the US Army's Job Skills Education Program (JSEP). Collaborated with educational staff in the design and function of computer based educational programs. Software architecture included graphic design and animation, touch-screens, and was a precursor to the Internet. Assisted with the development & design of the JSEP data management system.


Aug 2013Present


University of South Florida
  • Information Studies - 4.0 GPA


Tallahassee Community College

General Transfer

  • Concentration in Information Science.
  • President’s and Dean’s list recipient.


Tallahassee Community College

Computer Programming and Data Processing

  • Concentration in computer programming, database concepts and design, systems analysis and design.