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Scott L Paulin

Service Management Professional

Overview

Accomplished professional with proven abilities to solve complex issues, build consensus, and lead high performing teams. More than twenty years of experience in service operations, process management, and P&L responsibility.

Work History

Jun 2011Present

Service Manager

Nassco, Inc. , New Berlin, WI

Coordinate the operations of three service groups across the organization.

Develop and implement strategies enabling service growth in excess of three hundred percent between 2012 and 2016.

Manage service repair parts for commercial equipment, packaging equipment, and laundry/warewash department. Increased parts turn from 4 to 6.6 between 2012 and 2015. Raised order fill rate from 94 percent to 98 percent during the same period. Managed life-cycle, cycle counts, and inventory controls.

Directly supervise Field Service Technicians, Service Coordinators, and all parts personnel.

Sep 1999Jun 2011

Service Director

Schlossmann's Dodge City Chrysler Jeep of Brookfield, WI

Set the strategic direction for the service and parts departments of a brand new Dodge, Chrysler, and Jeep franchise.

Guided the growth of the fixed operations departments from covering fifty percent of the stores total expense structure to over ninety percent during Chryslers bankruptcy years.

Raised customer satisfaction and fixed first visit scores from zone average to top ten percent of all Dodge/Chrysler/Jeep franchises in the United States thru innovation and implementation of best practices.

Jul 1991Sep 1999

General Manager

Palmen Oldsmobile/Palmen Motors  Kenosha, WI

Provide cohesive and productive direction to all departments of an Oldsmobile franchise with a six hundred unit annual planning potential.

Achieved Oldsmobile ELITE status for sales and customer satisfaction six years during tenure.

Aligned expense structure to sales, and improved margins converting the franchise from net operating loss to profitability during the first twelve months.

Jun 1983Jul 1991

Controller

Foster Pontiac Inc., Milwaukee, WI

Provide financial analysis and guidance to the dealer principal for a dealership with nine hundred unit per year planning potential.

Work in unison with department heads to forecast performance, set budgets, and establish inventory levels.

Manage all accounting functions including accounts payable and receivable, inventory audit, cash flow, and investments.

Appointed Secretary of the parent corporation and responsible for all corporate records.


Education

Bachelors Degree - Business Administration

Marquette University, Milwaukee. WI

Marketing and Psychology

Skills

Financial Analysis

Dealer Financial Analyst

Trained as a Controller in auto dealerships. Dissection of financial statements and root cause analysis are a prerequisite for running an efficient dealership or department.  Experienced at analyzing multiple data sets from involvement in NADA "Twenty Groups" during employment with Schlossmann Automotive.

Team Building

Team Building

Exceeded sales goals at Nassco. Dramatically increased CSI, customer retention and profitability at Schlossmann. Achieved Oldsmobile Elite with Palmen Oldsmobile.  All accomplished by building winning teams that saw the goals and were given the tools to reach them.

Leadership

Leadership

Attaining success for yourself is accomplished by helping those around you to be successful and seeing to it that they gain the credit they earned.  Leadership is earned from those being led, by their trust and belief in you and your plan.