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Summary

Highly analytical, performance-focused, and results-driven professional, offering comprehensive experience in IBM AIX and Linux system administration, data center migration, problem analysis, and resolution.  Equipped with expertise in providing operations support and life-cycle management as well as managing various projects and ensuring their on-time delivery.  Knowledgeable of various application management services, strategic technology planning, and service quality management.  Articulate communicator.

Work experience

April 2015present

AIX - Linux Manager

The Coca-Cola Company -- Atlanta, GA

* Provide expert oversight of the outsourced provider and ensure delivery of quality service and function effectively in the "application sunset" project for AIX/Linux systems as key driver of efforts.

* Thoroughly assess and approve billable server counts, generate monthly customer satisfaction reports for UNIX, and monitor team performance metrics and drive-down issues.

* Oversee the software life-cycle end-of-life schedule and status including AIX, PowerHA, VIOS, HMC, GPFS, RHEL, SLES, SSH, sudo, and TSM clients.

* Keenly track all system updates and upgrades of AIX, VIO Server, HMC, and Linux(RHEL, SLES) and cradle-to-grave LCM.

* Hold responsibility for reviewing and approving billing for IBM hardware maintenance(HWM) and SMS software maintenance(SWM) support contracts.

* Perform server inventory records cleanup, inventory to ServiceNow CMDB migration, and transition to ServiceNow discovery.

* Played a vital part in the transition to new management and assumed a management role and function over the team.

* Rendered expert management and coordination with the architecture and engineering group and key clients which involved SAP basis, DBA, middleware, application support, development, internal/external audit, and project management teams. 

October 2014April 2015

Oversight of Out-sourced Vendor and In-Sourced Team

The Coca-Cola Company -- Atlanta, GA

* Supervised the Outsourced Service Provider and In-House teams, aided in creating operational standards, implementation of change controls, and support team coordination.

* Took full charge of cleaning up and monitoring server inventory records and documentation library; updating security standards, and defining standards and procedures.

* Imparted knowledge to the CCR UNIX Team on the importance of exercising their D/R LPAR profiles, and LPM-ability of all new LPAR builds; improving operational readiness.

* Supported the transition to new management and straddled two companies and two support teams(KO & CCR); rendered expert supervision and guidance to both.

January 2010April 2015

Out-sourced Support Team Technical Oversight

The Coca-Cola Company -- Atlanta, GA

* Partnered with the project teams and spearheaded the CyberArk Privileged Access Management (CA-PAM) tool deployment, and adoption on AIX and Linux systems, and the CyberArk Workload Automation (CA- WA) deployment on AIX systems (replacing TWS/Maestro).

* Keenly monitored all AIX-6.1 upgrades, system and adapter firmware updates, HMC-V7R7.7. 0M2 upgrades, QAS/VAS upgrades, and SSH/SSL updates on AIX and Linux in.

* Contributed to the data center migration initiatives; SAP production system migration, and AIX system migration oversight and the quality assurance of over 500 migrated systems.

* Took an instrumental role in the transition to an outsourced service provider organization from an in-house staff model.

January 1999December 2009

Systems Support Specialist - AIX

The Coca-Cola Company -- Atlanta, GA

* Served as key support team member, in charge of SAP/Oracle on AIX, and SAP/DB2 on AIX operational support, full life-cycle management, system build, system copy, O/S update and upgrade, and release management support on IBM eServer pSeries (RS/6000) systems from p505 to p795 class machines.

* Performed back-up and recovery, supported fail-over testing and disaster recovery readiness exercises of SAP/Oracle and SAP/DB2 on AIX systems.

* Established the AIX security guide and policy for the company.

* Supported the migration from stand-alone systems to fully virtualized logical partitions (LPARs).

* Rendered effectual support for all SAP/AIX systems, SAP and DB release maintenance, and related project efforts.

August 1998December 1998

AIX Systems Administration | Consultant to The Coca-Cola Company

Phoenix Technical Solutions -- Atlanta, GA

* Provided full life cycle support; implementation, upgrade, and troubleshooting of hardware and software systems

* Recommended solutions to complex issues and developed comprehensive procedural documentation.

* Led the professional and technical development of individuals toward performance optimization.

* Developed Korn (ksh) and Bourne (bash) shell scripts and authored HTML documents.

April 1997August 1998

AIX Systems Administration

Riverwood International Corporation -- Atlanta, GA

* Successfully installed and configured servers, hardware, software, services, and applications as their AIX systems administrator and support provider.

* Audited and repaired system security.

* Administered user accounts.

* Built and deployed an IBM SP complex, and supported their SAP development & roll-out efforts.

* Installed SAP R/3-Informix on IBM RS/6000 systems.

July 1996March 1997

AIX Systems Administration | Consultant to The Riverwood International Corporation

Dracs Consulting Group -- Atlanta, GA

Establishment of internal and external Domain Name System (DNS), internet e-mail, and Dynamic Host Configuration Protocol (DCHP) services for the client.

May 1986June 1996

Computer Systems and Database Administration

New York University Book Centers -- New York, NY

Applied knowledge and skills in uniVerse RDBMS on AIX, Pick O/S-DB on Ultimate mini-mainframe, and TCP/IP and RS-232 networks with $5M annually, multi-store retail operation.

prior positions held:  Operations Manager, Manager of Shipping & Receiving

April 1980June 1986

National Guard Soldier

United States Army National Guard

42nd Adjutant General's Company - New York NY / 1984 - 1986

146th Signal Battalion - Jacksonville FL / 1980 - 1984

Wheeled Vehicle and Power Generator Mechanic (63B) / 1980 - 1986

Utilities Equipment Repairer (52C) - Fort Belvoir VA / Summer 1981

US Army Basic Training - Fort McClellan AL / Summer 1980

Education

February 1986May 1994

Bachelor of Arts

New York University - Washington Square and University College -- New York, NY

Bachelor of Arts in Psychobiology, Computer Science

Skills

Certifications:

IBM Certified Specialist: AIX v4.3 System Support

IBM Certified Specialist: AIX v4.3 System Administration

Training:

IBM TEM Overview

IBM Power Systems Technical University, Enterprise 2013 Conference

IBM PowerHA 7.1 Class

EMC vMAX Introduction

DB2 Infrastructure Design Workshop

SAP DB2 Performance Workshop

DB2 LUW Admin for SAP

SAP DB2 Boot Camp

SuSE Linux Administration

AIX 5L eServer p5 Performance Management

pSeries Logical Partitioning for AIX-5

AIX-5L System Administration V: Workload Manager

NetIQ VigilENT Security Manager

AIX v4 Performance Management

HA/Geo Installation and Implementation

RS/6000 SP PSSP Migration

RS/6000 SP Implementing High-availability

SAP R/3 Basis Technology

HACMP for AIX

Technical Core Competence Unix/Informix

Workload Analysis and Tuning

Workbench, Transport System, and Upgrade

RS/6000-SP Problem Determination

RS/6000-SP System Administration

Solution Delivery Life Cycle (SDLC)

Protecting Company Information

Vendor Governance Training (KPMG)

Preventing Workplace Violence

Financial Integrity and Fraud

ITSM Awareness

Kepner-Tragoe Problem Solving and Decision Making

Building an Environment of Mutual Respect

Programming Languages:

HTML, CSS, Korn Shell (ksh), Bourne Shell (bash)

IBM:

VIOS, LPAR, HMC, WPAR, TSM, SAN, PowerHA, RS/6000, 43P, C10, C40, J30, SP, S70, S7A, p505, p520, p550, p570, p690 (Regatta), p720, p770, p795, HMC, AIX 3.2.5 to 7.1; HACMP / PowerHA v5-7

Services and Protocols:

DNS, SMTP, SSH, SNC, IPsec, NFS, Samba/SMB, sudo, and TCP/IP

Others:  ITIL, ServiceNow, CMDB, ITAM, ITSM, PowerPath, RecoverPoint, (CDP, CRR), SAN, NPIV/MPIO, LACP, Splunk, ServiceNow, BIA/BWA, and authentication services (QAS)

Operating Systems:

AIX, Linux (RHEL, SLES, Ubuntu), Mac OS, Windows

Others:

ITIL, ServiceNow, CMDB, ITAM, ITSM, PowerPath, RecoverPoint, (CDP, CRR), SAN, NPIV/MPIO, LACP, Splunk, ServiceNow, BIA/BWA, and authentication services (QAS)