Served as the original Director of Knowledge Management at webMethods, one of “the companies that matter in KM” according to KMWorld magazine. Brings extensive management experience and the formal methods of systems engineering to the IT-intensive world of Knowledge Management. Responsible for the design, implementation, management, and exploitation of large KM ecosystems. Uses Knowledge Management practices and technology to help drive dramatic corporate hypergrowth and infrastructure development. Advocates & evangelizes a knowledge culture and is a strong proponent of process improvement. Considered a subject matter expert in KM. Has an in-depth understanding of multiple KM techniques and strategies, including:• Knowledge Repositories • Communities of Interest • “After-Action” Review Process• Knowledge Maps/Directories • Competitive Intelligence • “Lessons Learned” Capture• Knowledge Codification • Case-Based Reasoning • Formal Mentoring• Knowledge Gap Analysis • Virtual Teamwork • Role of Intellectual Capital• Knowledge Centers/Networks • “Actionable” Intelligence • Heuristic & Probabilistic Rules • Knowledge Audits/Inventories • Best Practices Databases • Tacit vs. Explicit Knowledge
Active role as mentor to project team leads, providing instruction and example in implementing sound software development methodology and best practices. Experienced in a range of project lifecycle models, including Agile Development, Extreme Programming, Rapid Prototyping, Operational Prototyping, Evolutionary Spiral Development, and classic Waterfall Development. Has served as a successful engineer and manager during each phase of a software project lifecycle:• Technology Analysis • Systems Integration • Architecture Planning• Business Process Analysis • System Design • Deployment• Requirements Analysis • Development & Integration • Training Design & Execution• Procurement Planning • System Testing & Acceptance • Operations & MaintenanceComfortable in both Structured and Object-Oriented design and development environments, and practiced in Business Process Management (BPM) techniques. Understands and exploits emerging technology standards when designing, developing, and managing software systems. Focuses on scalability and interoperability of systems.
Demonstrates excellent written and oral technical communications skills. Extensive experience briefing to senior executives, including having briefed to a wide variety of major corporate CEOs, ambassadors, and general officers. Excels at making complex technical information accessible to non-technical audiences. Published several white papers used for business development, competitive analysis, technology insertion, and academic interest. Trained and often called upon as a Joint Applications Design (JAD) Session Facilitator.
Seasoned executive manager. Successfully manages high-visibility, multi-million dollar technology portfolios with a proven track record of excellent cost, schedule, and product performance. Consistently meets budgetary and revenue/profit goals set by upper management. Has managed a variety of consulting contract types (from both sides), including FFP, CPFF, CPAF, and T&M. Well-versed in a variety of techniques for accurate project estimation, risk management, and schedule and cost control during different lifecycle phases. Experienced in both the prime and subcontractor role and the program management techniques required for each. Has led multi-disciplinary teams consisting of software engineers, hardware engineers, quality assurance specialists, product support analysts, training staff, helpdesk staff, and other functional areas. Comfortable dealing with tough clients and difficult deadlines.Good understanding of government and commercial procurement processes and the legalities of contracting and consulting. Has been involved in several programs that have successfully used modern techniques such as Agile Development, Evolutionary Spiral Development, client/contractor Integrated Product Teams (IPT), IDIQ software services contracts, fixed-price software development, and implementation of progress payments based on performance milestones. Capable of performing Bid/No-Bid analysis, competitor capabilities studies, RFP strategy, proposal preparation, and other business development-oriented activities.
Battle-hardened product portfolio manager comfortable with both consumer and B2B internet applications. Currently coordinating a range of activities including:
Software Development Quality Assurance Product Management
Product Strategy/Roadmap Product Delivery Customer Support
Production Operations Usability Testing Community Outreach & Evangelism
Consumer Research Partner Tech Integration Industry Standards Compliance
Intimately familiar with the entire product lifecycle. Often coordinate with other functions across the business, especially Business Development, Marketing, and Sales.
Product Management IT Program Management Systems Engineering Software Development Management Knowledge Management Mergers, Acquisitions, & Integration Technology Analysis Enterprise Systems Architecture• Information Search/Retrieval • Agile Development • Web 2.0 B2C/B2B Design/Usability• EAI, B2Bi, & Enterprise SOA • Competitive Intelligence • Data Warehouses/Marts/ETL• Enterprise CRM & MRM • Sales Force Automation • Business Analytics• IT Portfolio Management • Call Center Operations • Vendor/Contractor Mgmt• BPM, BAM, & Workflow • Intranets & Extranets • Sarbanes-Oxley Compliance• Portals & Personalization • Document Mgmt & ECM • Order Fulfillment
Oct 2007 - Present
VP, Product Development
(Also held position as VP, Product Management. Member of the Executive Management Team).
Involved in several early-stage startup activities, including Business Development, Customer Service, Production Operations, Product Development, and Marketing. First product is VisualCV.com, a Web 2.0 SaaS that allows members to build and share an online curriculum vitae in a secure environment. Second product is VisualCV Career Connect, for companies using VisualCVs as a key component of their employment and talent management processes.
VisualCV.com launched in beta during Q1 2008. Since then VisualCV has grown to more than 100,000 members and 900 companies, while receiving tons of positive national-level press. Primary technology base is Ruby on Rails with significant use of cloud computing and open source technology. Use of agile development techniques allows product development team to release new features every few weeks.
Co-Inventor on Patent Pending "System and Method for Online Profile Management" - USPTO 20090055404
Feb 2000 - Jun 2007
Chief Information Officer (CIO)
(Also held positions as VP, Enterprise Applications and Director of Knowledge Management. Member of the Senior Management Team).
Executive responsibility (strategic vision, direction, and execution) for the portfolio of key corporate IT systems at webMethods. Day-to-day management of a department of software engineers, business analysts, system administrators, and helpdesk specialists. Lead projects to develop, deploy, and sustain applications for customer and partner extranets, Customer Relationship Management, Sales Force Automation, Marketing Resource Management, Financial Applications, Call Center Operations, collaborative tools, corporate IT infrastructure, and an enterprise integration backbone (using webMethods’ own technology). The enterprise portfolio included packaged commercial application suites such as Siebel, Peoplesoft Financials, Open Text Livelink, Informatica, and webMethods, in addition to a variety of custom-developed applications.Responsible for automating key business processes to facilitate hypergrowth as webMethods rapidly evolved from a pre-IPO startup into a recognized leader in their market. Worked with leaders across the company to estimate, schedule, and execute all facets of work, including requirements management, design & development, integration & testing, deployment, product support, and ongoing operations & maintenance. Selected for the CEO Leadership Circle – a CEO-driven initiative to identify and mentor the next generation of executive management and assign them with challenging new business initiatives. Also heavily involved in Merger & Acquisition activity, including technology analysis, candidate vetting and selection, financial and technical due diligence, and managing post-deal corporate integration.
May 1998 - Feb 2000
Senior Program Manager, Knowledge Management Programs
Directed a family of Knowledge Management programs under contract for the U.S. Intelligence Community.Managed a department of software engineers, business analysts, and product support specialists that architected, built, and implemented very large Knowledge Management, Information Search & Retrieval, and Organizational Messaging systems for government intelligence agencies.Worked with subordinate team leaders to estimate, schedule, and execute all facets of work, including requirements management, design & development, integration & testing, deployment, product support, and O&M.Instrumental architect and visionary for client's Corporate Knowledge Environment and other strategic KM initiatives.Led development of a 24×7 mission-critical infrastructure, ensuring that the development efforts were focused on complying with the architectural vision.System deployed successfully in late Fall 99 to rave reviews from a user community of over 3000 intelligence analysts.Program success resulted in 100% Contract Award Fee and significant new work for Logicon with this client.
Apr 1991 - May 1998
(Also held positions as Software Development Manager and Sr. Software Engineer).Served as senior consultant to the CIA s Strategic Task Force on Knowledge Management. Provided direct support to the CIA s CIO in creating a vision for KM at the agency. Served on the CIA CIO s Architecture Staff, specializing in KM technologies and practices. Performed trade studies and risk analyses, generated technology forecasts, and developed exploitation plans for new commercial KM technology. Acted as primary liaison with Gartner Group on KM issues for CIA. Involved with working groups to implement a Mentoring program and establish Knowledge Centers for software skills.Previous to supporting KM initiatives at CIA, primary responsibility was program management of the Special Operations Forces Intelligence Vehicle (SOFIV) and other software development projects for the intelligence community (for Intelink, JDISS, SOCRATES, TENCAP, and Constant Source/Combat Intelligence System). SOFIV won the prestigious David Packard Award for Excellence in Acquisition in 1997.Responsible for programs focused on correlation and data fusion, GIS, and expert systems based on heuristic and probabilistic rules. Development done primarily in Solaris, C++, Sybase, and X Window/Motif. Met all deliverables and milestones on schedule and budget using a variety of rapid development management techniques. Required both line and staff management of a team of 15-20 programmers, testers, and product support specialists.
Hand-picked to provide direct on-site support of Special Operations Forces (SOF) for sensitive missions in South America, Asia, the Balkans, and the Middle East.
Jun 1989 - Apr 1991
Senior Software Engineer
GTE Government Systems
Design and development of large real-time strategic intelligence system in a formal development environment. System consisted of VAX/VMS networks with applications coded in Ada, FORTRAN, and Oracle. Required interfacing with project management, customers, and users at all levels and applying in-depth knowledge of Ada software engineering methodologies during coding and testing.
Aug 1985 - Jun 1989
TRW Defense Systems
Served as the senior developer and task leader on a data fusion subsystem of a large Navy ocean surveillance system (OSIS/OBU), which required extensive knowledge of VAX Pascal, FORTRAN, Oracle, and VMS internals.Also served as staff engineer to troubleshoot system-wide technical problems during the systems integration & test phase, reporting directly to the Program Manager.Worked system deployment at a number of overseas sites, performing installs, system tuning, user training, and dealing with logistics and operational issues.
Dec 1983 - Aug 1985
USA Today / Gannett Satellite
System design and development of USA Today's distributed circulation system located at Gannett print sites throughout the United States and linked through a satellite telecommunications network. Involved in the very early stages of USA Today's history and the initial deployment of its technology base for national distribution.Juggled job demands while working on my undergraduate degree.