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Work experience

Apr 2006Apr 2009

Director of Business Process Management & Client Experience


Streamlined and automated business processes, implementing a firm-wide workflow platform, and improving client experience to reduce work request turn-around time and operational costs.

  • Improved operational efficiency by over 30% via business transformation of discreet, silo-ed, home office environments to a common workflow platform.
  • Saved over $1 Million per annum by designing and rolling out an e-delivery strategy that eliminated paperwork from business processes.
  • Increased upwards of 20% internal client satisfaction level with banking products, expanded by 10% banking products adoption by Financial Advisors, and enlarged by 3% client penetration of key banking products, such as, Direct Deposit, Electronic Funds Transfer, and Bill Payment services.
May 2005Apr 2006

Director of Program Management


Oversaw the national launch of MovieBeam -- Disney’s Video On-Demand service -- in the United States.

  • Program-managed product development of MovieBeam Set-Top-Box (STB) hardware, including software to receive and decode the digital movie content delivered via the PBS wireless network.
  • Oversaw $30 Million program budget for MovieBeam Services; responsibilities included monthly review and forecast of product development/manufacturing spends vs. projected product revenues.
  • Launched the national campaign of MovieBeam service with Circuit City in 2006.
May 2003May 2005

Program Manager

Managed the delivery of Human Resources/Payroll programs for the Program Management Office (PMO).

  • Owned a portfolio of HR/Payroll programs totaling over $20 Million in 2003/2004 budgets.
  • Acted as organizational change agent for the implementation of the Comprehensive Delivery Process, an KP-internal workflow aimed to standardize on project management, stakeholder governance, and fiduciary oversight of programs across the Kaiser enterprise.
  • Successfully delivered three Tesseract Upgrade projects, a national recruitment system based on, and a PeopleSoft payroll solution or physicians on time and under budget.
May 2002May 2003

Program Director of Professional Services for Asia Pacific Region

Directed Asia Pacific Region revenue targets for client acquisition, professional services sales, and consulting engagements.

  • Generated over $1 Million in sales revenue in China by winning a major RFP issued by Guangdong Cable Network Company.
  • Re-aligned business model with clients’ needs by focusing on delivery of turnkey application solutions in addition to middleware products and professional services.
Sep 1999Oct 2001

Chief Information Officer/Vice President of Engineering


Led the IT organization that ran the TheDailyApple® website.

  • Generated over $1 Million in sales revenue by winning a major web development and hosting RFP from LifeScan, a division of Johnson&Johnson.
  • Spearheaded a major effort to re-envision the business model of the startup company in order to extend its financial viability.
May 1998Sep 1999

Vice President of e-Commerce Strategy, Reuters London


Developed technology vision for Reuters’ network infrastructure and methods to monetize the value of Reuters’ networking assets, ranging from human resources to telecommunication gear and data centers.

  • Saved over $10 Million by developing a strategic networking architecture to integrate Instinet and Reuters client distribution networks.
  • Program-managed the formation of Radianz, a joint venture firm between Reuters and Equant.
May 1996May 1998

Vice President of Design & Planning Group

Instinet Corporation

Migrated Instinet’s network from a proprietary technology to standards-based TCP/IP protocol.

  • Saved over $10 Million by constructing an advanced ATM network to interconnect Instinet’s corporate locations as well as its remote office sites.
  • Shortened the product time to market by over 50% by implementing a state-of-the-art TCP/IP client distribution network.
May 1992May 1996

Project Manager

McKinsey & Company

Managed client engagements in the IT Practice.

  • Worked with major telecommunication clients, e.g., AT&T, NTT, on strategic planning and process re-engineering engagements.
  • Syndicated and established a global IT governance structure with McKinsey office worldwide.


Bachelor of Engineering


Accomplished Business and Technology Executive with proven track record of delivering on concrete business results and tangible financial benefits. Excel in business and product development, and program management. Strong business background developed through staff and management positions at top major firms, such as IBM, McKinsey & Company, Kaiser Permanente, Walt Disney, and UBS Financial Services, across varied industries. A visionary with the ability to translate complex business concepts into executable plans. Excellent written, verbal, and interpersonal communication skills. Fluency in Mandarin Chinese.


Captain of volleyball team, golf, skiing, and basketball; Chinese landscape painting.