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An administrative support professional with more than 15 years of experience; adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills.  Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Excellent problem-solving skills.  Committed to quality performance with an ability to learn new procedures quickly and proficiently.  Dedicated to achieving customer satisfaction, reversing customer dissatisfaction as well as meeting or surpassing management expectations.  Detail-oriented and adept at assessing a project's immediate need and subsequent strategy development to streamline processes more efficiently. 

Work experience

Jan 2011Present

Clerical Assist I

Milwaukee County


Nov 2004May 2009


Western Governors University

Bachelors of Science with an emphasis on Information Technology, as well as 8 industry specific certifications.