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I have 16 years of experience listening to and consulting with KC area businesses. I strive to understand their business needs then design and implement solutions to address them. During that time I've worked with large enterprises, small businesses and run my own consulting practice.


  • Started and grew a successful consulting business to $300k revenue in under 3 years from scratch then sold it at a profit.
  • Transitioned from an hourly break/fix service provider to a process-driven recurring revenue-based managed service company.
  • Successfully managed dozens of projects of up to $100k including: technology audits; online services evaluations; migration designs.


  • Active listening and engagement.
  • Holistic perspective.
  • Excellent written and oral communications skills.
  • Translating technical ideas into actionable plain language.
  • First-hand (as owner) understanding of business processes.

Work experience

Oct 2004Present

President / Principal Consultant

Redwood Network Services, Inc.
  • Knowledge based consulting & mentoring for clients with existing IT staff.
  • Performed many IT audits and projects including:
    • Kansas City Power & Light
    • Golf Course Superintendents Association of America (GCSAA)
    • Ottawa University
  • Worked with large enterprise, medium and small clients in the KC area.
  • Directly interacted with C-level management and translated business requirements into actionable technical specifications and projects.
  • Researched new products and designed marketing plans for them.
  • Performed in front end and technical sales roles.
  • Managed book keeping & accounting; legal issues; business registration.
  • Hired and mentored consultants.
  • Consulted on Microsoft platform technologies; networking, telecommunications, voice over IP; preventative & managed services.
Jun 2002Oct 2004

Senior Network Consultant

Hanebutt Consulting Group
  • Networking consultant for organizations with 10 to 500 seats.
  • Migrations and new installs for: Windows Server; Exchange; Cisco PIX firewalls; multi-site Active Directory for several mid-size companies.
  • Created & presented various seminars at the ITEC Expo in Kansas City.
  • Designed a network assessment product offering and miscellaneous marketing materials, performed assessments for small businesses.
Nov 2000Feb 2002

Senior Consultant

  • Network administrator managing 300 seats, 30+ servers.
  • Supervised team of 4 technical support engineers.
  • Consulted on the Windows 2000 design (Active Directory) and NT 4.0 migration for the U.S. General Services Administration.
  • Trained students and presented seminars on Windows 2000, Active Directory, Exchange 2000, and TCP/IP.
Sep 1999Nov 2000

Senior Systems Consultant

IKON Office Solutions
  • Led design & implementation for a multi-location WAN and e-Business web project including Active Directory design, remote access and Terminal Services in addition to physical network setup and ISP service.
  • Led several Windows 2000 migration & training seminars.
  • Performed team leader and primary sales engineer functions.
Sep 1996Aug 1999


American Management Systems
  • System admin responsibilities for 800-user Windows NT 4.0 domain.
  • Led the implementation for 2 Lotus Notes (50 & 800 user) domains.
  • Consulted on Kansas Department of Revenue tax overhaul project.
  • Trained Kansas Department of Revenue staff to take over management of systems from the consulting project.


Storage Area Networking
Worked with traditional Dell and EMS SANs.  Used iSCSI for small SAN implementations.
Managed Services Tools
Worked with many of the major tools used by Managed Service Providers (MSPs) including: Level Platforms Managed Workplace N-able Zenith Infotech Used Autotask for Professional Services Automation (ticketing) and Quickbooks for invoicing.
Office 365 & Hosted Exchange
Moved several clients from internally hosted Exchange to either third-party hosted Exchange or Microsoft Office 365.  Worked with Appriver for hosted e-mail security and hosted Exchange.
Antivirus Software
Worked with many antivirus software platforms including Symantec, Trend Micro, and Microsoft.  Centrally deployed and managed software, performed security scans and cleaned infected machines as necessary.
Backup & Disaster Recovery
Worked with many server backup products including Symantec, Acronis, and Arcserve.  Deployed server imaging products as well for backup and disaster recovery.  Wrote disaster recovery procedures for the computer infrastructure and worked with clients to design full recovery plans.  Deployed BDR appliances from Zenith and Datto along with offsite data storage.
Microsoft Sharepoint
Installation and configuration of Sharepoint Server on single servers for internal use as intranets.
Configured VMWare ESXi to enable the hosting of multiple operating systems on a single server.
Citrix Metaframe
Installed, configured and managed Citrix Metaframe to provide remote access to a centrally-hosted application server.
Wide Area Networking
Worked with telecommunications vendors to install basic telecommunication services (DSL, cable, T1, etc.); design WANs using VPNs and MPLS; project managed installations.
Network Security
Installation and configuration of firewalls from several vendors including Cisco, Watchguard, Checkpoint, Symantec, and Adtran.
Local Area Networking
Performed general networking installation, configuration and troubleshooting with various brands of equipment including Cisco, HP, and Dell.  Troubleshot problems with equipment and media, designed systems, project managed installations.
Microsoft Exchange 2003, 2007
Designed and installed messaging systems, troubleshot, migrated and consolidated servers.  Worked extensively with mobile integration (Windows Mobile 6.5, iPhone, BlackBerry and Android) as well as web services (Outlook Web Access).   Designed and managed the implementation and migration from Exchange 2000 to 2003 for Kansas City Power & Light.
Microsoft Server 2003, 2008
Installed, deployed images, migrated versions, secured attack surface, troubleshot.  Configured all major capabilities including: Active Directory, TCP/IP networking (DNS, DHCP), IIS web services (HTTP/HTTPS and public/private certificates), Hyper-V, Remote Desktop Services.   Consulted on Active Directory design for the General Services Administration that enabled the consolidation of the agency's independent distributed directory infrastructures.  Performed many small and several larger technology audits and delivered best practice recommendations to organizations.
Technical Writing
Regularly created system documentation for clients for: Process instructions Disaster recovery Network diagrams I also did significant writing for: Requests for Projects (RFP) submissions Blogging
Oral Presentations, Seminars, Training
Periodically delivered presentations and seminars at industry marketing events and larger conferences (ITEC Expo).  Also delivered presentations to client boards as a part of general marketing activities.  Content ranged from highly technical to general business topics.   I also provided technical training to students seeking Microsoft Certified Systems Engineer certification and obtained my Microsoft Certified Trainer certification.  I taught dozens of courses on Microsoft Windows Server, TCP/IP, and Exchange.
Project Management
Managed 5 to 10 IT infrastructure projects per year including: new systems installations; server migrations; IT audits; assessments.  Projects ranged from $10k to $150k and simultaneously included up to two consultants and three contractors.  Often managed two or three projects at once.
Business Administration
Started an IT consulting practice from scratch and successfully built it to over $350k in revenue within three years.  Managed three consultants and was responsible for finances, human resources, taxes, legal, R&D, and marketing.
Business Needs Analysis
Consulted with organizations with up to 250 seats to determine IT strategy and policy and identify technologies to address their needs.



Cisco Certified Network Associate


Microsoft Certified Systems Engineer

Oct 2011Present

ITIL Foundations

Feb 2001Feb 2002

Microsoft Certified Trainer