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Work experience

Jan 2013Present

System support

Bytes People Solution

Position held: IT System support promoted to Network Administrator...

Adding new host machines to the network

Troubleshooting network problems

Configuring machines in users' homes or in remote office sites and enabling these machines to connect over telephone lines to your network

Connecting your network to the Internet, thus enabling users on your network to retrieve information from other systems throughout the world

Aug 2011Jan 2012

Line Operator

Johnson Matthew Pty ltd

Assist with Catalyst SelectionStart up Shut Downs and RegenerationProcedures Trouble Shooting IdentifyingCustomer Focused Improvement opportunitiesChemical and Physical analyst of spent Catalyst


Aug 2013Aug 2014

National Certificate NQF Level 5

Bytes People Solutions

·         Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organization.

·         Understand the role of technology in the business context.

·         Demonstrate basic application support skills

·         Demonstrate operating system support skills

·         Demonstrate network support skills

·         Relate business problems and information technology solutions.

·         Demonstrate appropriate technical reporting skills.

·         Demonstrate appropriate customer care in the context of IT support

·         Function appropriately in a change management process within a support team

·         Demonstrate hardware support skills for server computers

·         Demonstrate an understanding of Systems Support contextualized within a selected work area

·         Deploy software to client computer using Windows Server 2012.

·         Joining Computers to a local domain, setting up network connection on client computers

·         Applying operating system updates, patches, and configuration changes.

·         Adding, removing, or updating user account information, resetting passwords

May 2014Jun 2014

Window Server 2012 R2 MCSA

Bytes People Solutions

Installing and Configuring Windows Server

Maintaining Windows Server

Advance Configuring Windows Server 

Aug 2012Aug 2013

National Certificate NQF Level

Bytes People Solutions

Communicate effectively with fellow IT staff & users of information systems.

»              Demonstrate an understanding of different types of computer systems and the use of computer technology in business

»              Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment.

»              Demonstrate an understanding of Computer Technology Principles.

»              Select and use materials and equipment safely for technological purposes.

»              Work effectively as a team member within a support team

»              Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/ specialization:

»                      Hardware and Infrastructure Support for Personal Computers

»                      Hardware and Infrastructure Support for Office Products

»                      Data Communications and Network Support

Jan 2006Dec 2006


Zitiken Secondary School


Physical Science 






Microsoft Office 2010-2013
Outlook Excel PowerPoint Word Access
Operating Systems
Microsoft Linux
IT Support
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Oversee the daily performance of computer systems. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Confer with staff, users, and management to establish requirements for new systems or modifications.
Install and support LANs, WANs, network segments, Internet, and intranet systems. Install and maintain network hardware and software. Analyze and isolate issues. Monitor networks to ensure security and availability to specific users. Evaluate and modify system's performance. Identify user needs. Determine network and system requirements. Maintain integrity of the network, server deployment, and security.


hard worker, if I don't know something I tell but make sure I learner about it. so basically I'm always eager to learn new things. failure makes me who I am and success who I want to become. making an impact in a positive way in anything I do and to my surroundings


Peter Neil IT Supervisor

Contact No.: (011)205-7471