Summary

Results oriented individual with 4 years experience in requirements gathering, technical communication, software testing, and cross functional project management. Experience in use cases, agile development, business process documentation and re-engineering, customer service best practices, and client interaction.

Work History

Work History
Jul 2008 - Jul 2009

Business Systems Analyst 2

Brookdale Senior Living

Member of a 10 person software development team managing existing and designing new custom applications.  Primary project was a new resident assessment and billing system for use in all 450+ communities.

  • Technical writing including training documents, test cases, use cases, and report definitions
  • Managed 3 series of user acceptance testing each involving 4+ field experts for over 2 weeks
  • Requirements, test plans, manual testing, and implementation of care pricing application for use in over 400 communities and four different product types in the company.Fully implemented on 6/1
  • Troubleshooting and ad hoc report creation using SQL scripting in an Oracle environment
  • Developed relationships with business stakeholders and SMEs to define release requirements
Oct 2003 - Jul 2008

Business Analyst / Project Manager

Dart Chart Systems

Managed the development efforts of a seasoned group of 6 software developers and project teams up to 15 individuals.

  • Requirements gathering, technical design, test plans, and use cases of web based application resulting in 65% cost reduction, increased revenue and reduced sales cycle. Retired legacy fax processing systems
  • Requirements, direct testing, and training for sales revenue forecasting tool
  • Defined, implemented, and managed the Dart Chart SDLC
  • Performed product management duties and managed the development of product road map
  • Regularly trained staff on application features, customer service best practices, and Medicare PPS rules and regulations
  • Designed new standardized requirements, use case, and testing templates
  • Primary communicator between IT department and other business units

Education

Education

Skills

Skills

Oracle SQL

MS Visio

MS Office

Highest proficiency in Excel.

References

References

Jeff Moreau

Co-worker on most recent project in Brookdale Senior Living.

Mike Rusch

Project owner for the assessment tool created at Brookdale Senior Living.

Brian Long

Manager throughout the development of Webforms application at Dart Chart Systems.