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Summary

Technical Support Manager with 18+ years of Audio/Video/Control experience. Skilled at resolving complex customer issues in a timely manner. Issues ranging from small to full scale corporate, educational and private projects. Ability to oversee and manage individuals while ensuring timely completion of project deadlines all while remaining on or under budget.


Work History

Apr 2008Present

Technical Support Manager

RoomPro Technologies/Projectionguys

∙ Support- Phone, Email, On-Site

∙ Product Development/Integration 

∙ Internet Sales

∙ Trade Show Demonstrations

∙ Product Shipping/Tracking

Jul 2003Jul 2007

Installation Technician III

AVI Midwest

∙ Audio, Video, Control Systems 

∙ BiAmp, Tandberg, Polycom, Life Size HD Video

∙ Amx and Crestron Control

∙ Manage Installation Teams

∙ On-Site Inspections

∙ infoComm CTS 

Aug 2000Jul 2003

Installation Technician

Town & Country Electric

∙Voice, Data Fiber Optic Networks

∙ On-Site Inspections

∙ OSHA 10 Hour Training

Education

2016Present

Server Automation and Mobile Technology Synchronization

Mid-State Technical College

Program covers the newest and most rapidly expanding technologies in mobile device remote administration of networks and Windows server automation. 

Skills

∙Google Docs ∙MS Word ∙MS Excel