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A competent IT support professional with a proven track record of providing specialist technical and resolving for any support issues that are raised to the service desk. Extensive experience of working on the front line helping clients and colleagues address complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. Easy going by nature, willing to work shifts and able to get along with booth work colleagues and senior managers.


To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals.


Jun 2012Jun 2016

BSc in Management Information Systems

Ahlia University

Accounting IAPrinciples of Microeconomics A
Fundamentals of ManagementAAccounting IIA
Principles of Macroeconomics A-Introduction to StatisticsA-
Business Statistics A-Managerial AccountingA
Database Management Systems AManaging Enterprise SystemsA-
Internet Applications and Services AProject ManagementA
Research Methods in Business & Finance AKnowledge Management A-
System Analysis & Design AQuantitative Analysis for BusinessB+
Sep 2010Jul 2012

High National Diploma

Bahrain Training Institute

Higher National Diploma in Business Information Technologies, Along with level 5 BTEC Higher National Diploma

Sep 2001Jun 2004

Secondary certificate in commercial major

Ahmed AL Omran secondary school

High school certification in Commercial studies

Work experience

May 2012Present

Desktop Engineer

Almoayyed International Group

Responsible for supporting the company's clients at all levels as part of a helpdesk team. Furthermore, to ensure that all hardware and software is configured and installed correctly. Also, responsible for the installation and maintenance of IT equipment. Furthermore, supporting customers using remote access technologies and also by visiting client sites.

Functional Skill Areas and Key Strengths

  • Able to train and mentor technical and non-technical junior staff.
  • Strong decision-making skills and the ability to prioritize and plan effectively.
  • Organizing routine servicing schedules for clients.
  • Keeping up to date with trends and developments in Information Technology.
  • Strong knowledge of management and leadership techniques.
  • Ability to work in a team environment.
  • Managing an IT budget.
  • Ability to quickly gain new skills and knowledge.
  • Ability to meet deadlines under pressure.
Aug 2010Apr 2012

Support Technician

Almoayed Group

Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction. Moreover, Maintaining confidentiality with regard to the information being processed and also providing on-the-job training to new department staff members.

Functional Skill Areas and Key Strengths

  • Excellent customer facing, communication and rapport building skills.
  • Thorough understanding of computer and networking concepts.
  • Physically fit, able to work in confined spaces, crawl and lift heavy objects.
  • Able to prioritize in a complex, fast-paced environment.
  • Willing to work flexible schedules / shifts.
  • Experience of maintaini\ng and repairing equipment and changing components.
  • Excellent fault-finding and diagnosis skills at component level.
  • Technical analysing, problem solving and problem pre-empting skills.
Sep 2009Aug 2010

End user support

Gulf University

Providing advice, support and practical assistance to system users remotely and on site. Logging and processing support issues via telephone or email whilst ensuring a high level of customer service.

Functional Skill Areas and Key Strengths

  • Proficiency in the troubleshooting and resolution of all client queries.
  • Good problem solving skills along with the ability to maintain calm under pressure.
  • Understanding of PC hardware set-up and configuration.
  • A methodical and structured approach to problem solving.

Key Skills


 IT maintenance                     Logging faults
 Hardware faults                    Replacing parts
 Network support                  IT infrastructure
 Safety legislation                  Troubleshooting


Identifying and remedying performance
bottlenecks in complex systems.
Repairing IT equipment and replacing parts.
Prioritising in a fast moving environment.
Ability to grasp technical concepts quickly and
Giving sound advice on technical matters.
Accurately following diagrams and written
instructions to repair a fault or set up a system.
Clean driving license.
Strong system and IT experience.
Flexible to overtime requests.
Maintaining records of software licenses


Proactively working as a member of a team.
Active questioning & listening skills.
Maintaining individual performance targets.
Ability to work under pressure.
Excellent problem resolution skills.
Good communicator at all levels.
Work well as a member of a team & in isolation.
Open to different ideas, working practices and

Courses and Cirtifications

  • Level 1 Award in Health and Safety in the Workplace (Chartered Institute of Environmental Health) (Certified)
  • IT Essentials: PC Hardware and Software
  • CAPM (Certified Associated Project Manager) (Pass Training Cource)


Arabic                      mother tongue

 English                    professional

Spanish                   intermediate


                               Available Upon Request