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Work experience

Jun 2014Jun 2015

Operator

Tolip Hotels Alexandria

Being an operator is about providing the customer with all kind of services that might be required to make the customer satisfied with the hotel service in general.

Education

Sep 2009Jun 2013

Bachelor's degree

Faculty of Tourism & Hotels

Tourism is about learning how to communicate with tourists and handle also deal with all situations that might face me as a guide or an operator also my study provided me with the basics of managing a hotel which made me aware of all the aspects that are required for providing the best service to the customer which would raise the customer level of satisfaction.

Skills

Teamwork
Communication
Decision-making
Planning and prioritizing

Languages

Arabic    (Mother tongue)

English  (Fluent in speech, writing and reading)

Russian (Fluent in speech, writing and reading)

Computer skills

Have international computer driving licence

Proficient in Microsoft Office 2007 and 2010