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Work experience

Oct 2012Present

Business Head-Finance

HGS International Services
Hinduja Global Solution) Business Head-Finance and Accounting(Account Payable). SPAN OF CONTROL-120 + Associates & Leadership Team KEY RESPONSIBILITIES Drove and coordinated accounts payable functions for largest MNC bank of India, thereby improving workflow 25%. Managed team of 120 employees including recruitment, hiring, and daily workforce allocations. Efficiently managed the accurate and timely processing of over 80, 000 invoices over$ $30 million per month. Reviewed all invoices validating all content and resolving various issues. Transitioned AP functions from 2 locations to Central Processing Center. Realigned workload and reduced head count without disruption of services to vendor accounts. Managed day-to-day operations of different AP areas including PO and Non-PO invoice processing, Vendor Desk, Internal Client & Vendor Relations, and Payment Processing. Reduced end to end processing cycle and brought to 5 days cycle time in one year through implementation of process improvement projects that focused on eliminating non-value add steps. Developed queries and generated reports for upper management which summarized multiple information including expenses, vendor spend, cost center wise expenses forecasts, etc. Maintained department's score card information including staff productivity, invoice processing cost, and cost allocations. Risk assessment and the controls to mitigate such risks.
Nov 2007Sep 2012

Senior Manager-Operations Head

infotech ltd
3i- Senior Manager-Operations Head(Payment Operations-ISO 27001). Certified ISO 9001-2000 lead auditor by BSI. SPAN OF CONTROL-180+ Associates & Leadership Team KEY RESPONSIBILITIES Project Management-International retail remittance process having INR 200 billion value per month for various financial institutes with more than 20 million instruments/transaction per month for largest remittance payment service provider in United States. Overall operations governance & Process documentation Financial-Cost, Revenue and Profits People-Hiring, Training and Attrition management
1975Dec 2006

Team Manager

Mahindra British Telecom) Team Manager, SPAN OF CONTROL- Associate and Leadership Team Managing operations of TATA Customer Care for Rajasthan Circle with a team of 100 people inclusive of Unit Managers, Team Leaders and Associates. Customer Relationship Management via Sticking to the communication matrix and deliverable. Managing Clients requirements and delivering up to the expectations. Initiating Process improvement activities and projects. To achieve best productivity & utilization from team with focused approach towards Quality enhancement.
Jan 2006Nov 2006

Team Leader

Teletech India Pvt Tech-Mahindra
Ltd. Position Held: Team Leader KEY RESPONSIBILITIES Meeting team SLAs. Attend Client Calibration sessions. Appraisals, Confirmations and Scorecards of the team. Formulate Developmental Action Plans. Team building, motivation, development & coaching. Monitoring, evaluation and feedback.
Mar 2003Dec 2005


Reliance Info stream Pvt Tech-Mahindra
limited(DAKC Head quarters, Mumbai) Position Held: Customer Assistance Response Executive(CARE)(Post paid). KEY RESPONSIBILITIES- Taking entire team performance responsibility in absence of Team Leader In charge of Queue Monitoring of the Rajasthan circle. Giving the Agent Productivity report as well as Quality report to the TL & Team. Handling escalated calls & giving the best resolution to the customers.



B K Birla Center for Education




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