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Summary

  • Dedicated and enthusiastic sales manager, able to motivate teams to perform at their best in providing excellent service and developing ongoing, profitable client relationships.
  • Continuous 9+ years of experience dedicated to hospitality have cultivated strong interpersonal skills and the ability to establish rapport with members of diverse groups.
  • Possesses a keen eye for detail and a genuine interest for understanding the Client, consequentially is proficient at interpreting Client needs, delivering proactive solutions, and exceeding Guest expectation. 
  • Versatile and organized with a "can do" attitude; able to maintain strong work ethic and a professional demeanor in challenging situations as well as adapt to changing priorities.

Work experience

Aug 2016Present

Manager of  Partner Engagement 

Rockwall Area Chamber of Commerce

Event planning, management, marketing and communication: managed all event logistics of events including sponsorship sales, marketing,  committee and volunteer organization, booking vendors, planning, execution,  budgeting and follow up reports. 

Mar 2015Aug 2016

Sales, Marketing and Events Manager

Comfort Inn & Suites Plano East - Plano, Texas 
  • Executed all aspects of the sales and marketing plans to surpass revenue goals using innovative means. 
  • Responsible for overcoming a 2 year void of any sales effort in the market and establishing renewed client interest in the hotel that was open throughout renovations and a brand change (from IHG to a Choice property) in 2015.
  • Successfully coordinated all event logistics: prepared and presented proposals, negotiated contracts, created Banquet Event Orders, scheduled event staff, managed event equipment inventory, coordinated event room set ups, ensured successful event execution, delivered final reports and managed folios/payment. 

Accomplishments:

  • Responsible for overcoming a 2 year void of any sales effort in the market and establishing renewed client interest in the hotel that was open throughout renovations and a brand change (from IHG to a Choice property) in 2015.
  • Created concept and copy for branded publications including flyers, brochures, badges, invitations and other sales collateral for diverse clients and projects.
  • Fostered a robust, sustainable network of buyers from multiple demographics, ranging from Social to Corporate groups and Events.  Leveraged strong listening, presentation and closing skills to optimize sales despite previously dominant competitor advantage.
  • Sold & coordinated events as large as 5000 people and entire facility buyouts for up to 137 overnight rooms and 12,000+ square feet of event space - event space sales totaling over $400,000 in just the first year. 88% Clients responded to event surveys as "extremely likely" to recommend this service to a friend or colleague.
  • Established property specific standards and best practices for hotel sales, events and marketing associates. Within 6 months was given the responsibility of sales and marketing for a 2nd hotel as well as 2 associates whom reported directly to me and I personally developed.
Apr 2012Mar 2015

Lead Event Logistics Coordinator, Certified Trainer, and Bay host

Topgolf - Allen, Texas
  • Execution of events as large as 350 people and entire facility buyouts. Successfully coordinated all parts of the event: set up, execution, up selling, clean up, final reports and payments. 
  • Led a team of Certified Bay Hosts responsible for creating greater event organization and presentation. Coordinated team meetings, communicated development plans and delivered progress reports.
  • Created and facilitate the Topgolf Event Certification Course. Trained the Topgolf Core Values as a Certified Core Classroom Facilitator. 
  • Aided in the "X factor" interview process at multiple sites.

Accomplishments:

  • 100% on a secret shopper report
  • Graded as a "High Achiever" on multiple evaluations
  • Rated as having the highest customer satisfaction level of any event ambassador on event customer feedback surveys
  • Won the bronze star award for leadership voted by my peers
  • Rated as one of the "top five" Event Ambassadors by Topgolf Management

Education

Aug 2017Present

Bachelors of Applied Arts and Science (in progress)

University of North Texas

Senior with less than 30 hours left

Jun 2008May 2015

Associate of Science

Collin College

Achieved the Dean’s list and the President’s list. Member of PHI THETA KAPPAhonor society.

Skills

Social Media and Website Marketing

Facebook, Twitter, Buuqeet BackOffice, Google, etc 

Excellent written and verbal communication skills

Including formal presentation skills. Preventant in Microsoft Word, Excel, Outlook and PowerPoint

References

1. Melissa Searles - Director of Sales, Topgolf Allen

    T: (469) 675-9754 | E: [email protected]

2. Jessica Pope - Event Manager, Topgolf Allen

   T: (214) 548-0322 | E: [email protected]

3. Roshan Bhakta - (formerly) General Manager, Comfort Inn & Suites Plano East

   T: (972) 571-5973 | E: [email protected]  

4.  Tavaris Roberts - Lead Trainer/Facilitator, Topgolf Vegas/Allen

   T: (214) 462-5866 | [email protected]

Volunteer Work

Event Coordinator with the Friends of Rowlett Animals volunteer group that assists the Rowlett Animal Shelter in marketing and socializing shelter animals to increase adoptions.