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Saundra Thigpen

Executive administrative assistant


Highly motivated to build upon 30 years experience in administration. Looking for a position that will capitalize my strengths and provide and environment to excel.

Work experience

Feb 2002Present

Executive Administrative Assistant 

American Coolair Corporation
  • Company communication consultant; review letters and email correspondence for distribution to sales team and consumers in addition to administrative tasks.
  • Web administrator; assign, manage and maintain online customer web profiles. Post pricing and product documents for use on our website.
  • Conflict resolution regarding warranty claims. Arranging product returns, repair orders and client follow up. Issuing account credits and adjusting inventory as needed.
  • Preparing research and communication data to assist sales representatives in the field.
  • Manage priority customer accounts due to escalated conditions by providing concierge service as needed. Advising customers or their order status by preparing weekly order reports.
  • Design and maintain company forms, directories and manuals surrounding products and sales. Maintain contracts and company records on nationwide sales team.
  • Provide assistance in the order processing department in the event of low staff.
Aug 1999Present

Secretary / Assistant

Florida Georgia Distributing Inc.
  • Provide support working from home with sorting and verifying daily invoices.
  • Quantify sales totals in order to prepare weekly deposits.
  • Prepare and mail monthly statements to customers.
Jun 1984Aug 1999

American Coolair Corporation

Order Processor
  • Maintain customer accounts and order records while prioritizing and delegating material for the order processing department.
  • Analyzed parts availability reports daily in order to confirm shipment schedules.
  • Identified part shortages to prompt sales team to notify customers of delays. Maintain shipping documents by updating records of delay. Update and prepare manufacturing papers accordingly.
  • Gathered pertinent information from multiple databases in order to place product manufacturing orders, this including preparation of  packing lists and bills of lading.
  • Assist and overseeing the mailroom. Reviewed, prioritized and distributed mail while troubleshooting copiers, printers and fax machines.
Sep 1980Jun 1984


United distributors, Inc.
  • Prepared weekly payroll as well as petty cash reports. 
  • Inventoried and ordered office supplies.
  • Assembled documents and delivered department correspondence.
  • Prepared deposits and arranged account transfers.
  • Working with finance manager to assist with financing contracts.
  • Assisted Controller with accounts receivable and payables.
  • Company insurance and benefits consultant; resolving insurance claim and benefit inquiries.


Aug 1980Jun 1982


Terry parker senior high

High School graduate of Terry Parker High located in Jacksonville Florida. Academic courses with main focus on business education. Member of the Future Business Leaders of America, allowing me the opportunity to work part-time as part of my education. Obtained position assisting the bookkeeper at United Distributors, Inc. The summer after graduation I advanced within the company to the bookkeeper position..