Executive Administrative Assistant
American Coolair Corporation
- Company communication consultant; review letters and email correspondence for distribution to sales team and consumers in addition to administrative tasks.
- Web administrator; assign, manage and maintain online customer web profiles. Post pricing and product documents for use on our website.
- Conflict resolution regarding warranty claims. Arranging product returns, repair orders and client follow up. Issuing account credits and adjusting inventory as needed.
- Preparing research and communication data to assist sales representatives in the field.
- Manage priority customer accounts due to escalated conditions by providing concierge service as needed. Advising customers or their order status by preparing weekly order reports.
- Design and maintain company forms, directories and manuals surrounding products and sales. Maintain contracts and company records on nationwide sales team.
- Provide assistance in the order processing department in the event of low staff.